eBay

wshaw1111 · ‎12-04-2018

Is it my responsibility or ebay's to notify the buyer of my revised listing. I used "sell one like this" to post and missed a inappropiate word in listing, received a bid, and then revised immediatly, now 6 days to end of auction., they won auction with one bid. Ebay told me it in there policy that its my job to notify Buyer and would send me email confirming. But never received email from ebay. I beleive its ebays responsibility to notify Buyer of revised item, in which they do. But not Sellers fault at all.

wshaw1111 · ‎12-04-2018

Bid was first day of listing, and really thought more bids were coming in, and also realized buyer was notified, why have revisions, if seller is not being backed up.

nobody*s_perfect · ‎12-04-2018

This was a heavy item that sold for $40. The shipping cost shown in the listing ranges from $14 to $50 depending on buyer's location. Seller REALLY doesn't want to deal with a SNAD claim on this one.

emerald40 · ‎12-04-2018

@wshaw1111 wrote:
Bid was first day of listing, and really thought more bids were coming in, and also realized buyer was notified, why have revisions, if seller is not being backed up.

You are assuming things that are not true.

Once you get a bid you can only add to a listing, you cannot change it. Hopefully future bidders will see that addition. But chances are you current bidder has not. That is why you have to contact him and make him aware of it.

Ebay is not backing you up. There is no such thing.

You are responsible for the accuracy of your own listings. And to make your bidders aware of any changes to it.

castlemagicmemories · ‎12-04-2018

@wshaw1111 wrote:
Bid was first day of listing, and really thought more bids were coming in, and also realized buyer was notified, why have revisions, if seller is not being backed up.

I'm afraid I don't quite get this. Whether or not there were more bids coming in, the bidder needed to be aware. I have never heard of anyone being made aware of a revision, unless a price is lowered. Sometimes you have to back up yourself.

This is a significant difference and now you need to straighten this out with your buyer as a return will be very costly for you.

buyselljack2016 · ‎12-04-2018

@nobody*s_perfect wrote:
This was a heavy item that sold for $40. The shipping cost shown in the listing ranges from $14 to $50 depending on buyer's location. Seller REALLY doesn't want to deal with a SNAD claim on this one.

Agreed, and the seller needs to know that whatever "Patrick", or "Peggy" at customer service tells them, eBay will be backing the buyer

wshaw1111 · ‎12-04-2018

Is SNAD claim, EBAY customer support wording. Everyone answering here, has limited ebay usuage and 10000 post on ebay discussion groups. Being attacked by Patrick and friends of EBAY customer service.

wshaw1111 · ‎12-04-2018

So Patrick and friends, where in policy is it my responsiblity to contact the Buyer, maybe it is if I revised it with last 12 hours, but 6 days prior, with ebay notifying the buyer.

buyselljack2016 · ‎12-04-2018

@wshaw1111 wrote:
Is SNAD claim, EBAY customer support wording. Everyone answering here, has limited ebay usuage and 10000 post on ebay discussion groups. Being attacked by Patrick and friends of EBAY customer service.

I have 17+ years , and thousands of sales on eBay.

Not "friend of eBay". Poster of fact.

Title says with case. eBay does not require buyers to look at photos, or read.

Instrument without the case is "item not as described" INAD

or "significantly not as described" SNAD

wshaw1111 · ‎12-04-2018

1000's of sales with 61 feedback, money given to you probaly by ebay to buy stuff, and to attack these groups. Show me policy

emerald40 · ‎12-04-2018

I will bite. Show us policy where ebay does contact your buyer

We can show you how to advise a listing. The part that a seller is responsible for the accuracy of his own listings is obvious.

When you make a mistake on a listing in your store, who corrects it and conveys it to your buyers - you or your landlord?

ten_o_nine · ‎12-04-2018

@wshaw1111 wrote:
Is it my responsibility or ebay's to notify the buyer of my revised listing. I used "sell one like this" to post and missed a inappropiate word in listing, received a bid, and then revised immediatly, now 6 days to end of auction., they won auction with one bid. Ebay told me it in there policy that its my job to notify Buyer and would send me email confirming. But never received email from ebay. I beleive its ebays responsibility to notify Buyer of revised item, in which they do. But not Sellers fault at all.

I do not recommend using "sell one like this", you can overlook some fields and many times ends up taking you longer than if you started from scratch.

wshaw1111 · ‎12-04-2018

No policy anywhere? Where sellers is responsible, really multi billion dollar industry.

castlemagicmemories · ‎12-04-2018

Yes, it would be a SNAD claim. That is why you needed to inform your bidders before the listings ended, and why you need to see if the winning bidder still want the item. If they just paid and you shipped, they may not want it since it isn't what they thought it was, and you would have to pay return shipping and refund purchase price and original shipping.

You are not being attacked. Posters are just telling you that you needed to have informed your bidder. That's all.