Returns

[tex-421]

Hi folks, I sold a jacket this week, Item ID: 325902546117, and the buyer reached out to me and said she didn't read the description (which says it's brown) and thought it was green.  She hasn't said she wants to return it yet, but I'm sure it's just a matter of time.  

I assume eBay returns policy would require her to pay for the return shipping, but not sure exactly how the whole returns/refund thing works.  Can someone forward me links to policies so I can get myself up to speed on dealing with this please?

Thanks.

[tex-421]

Everyone who has responded to my question has really provided me excellent, point on advice.  Thanks everyone!

[fern*wood]

---

@tex-421 wrote:

Not added the color to the title was a major oversight on my part!

---

Understandable since greenish brownish takes up a lot of space.😋

[penguins_dont_fly]

---

@southern*sweet*tea wrote:

---

@stainlessenginecovers wrote:

---

@southern*sweet*tea wrote:

The Mackinaw?  It looks green on my monitor.

---

@southern*sweet*tea Curious-are you looking at the Vest above the Jacket (that sold more recent)? as it looks brown to me, especially against that 'green vest'?? 

---

They both look sort of  a muddy olive green to me.

---

Yeah, they look the same color to me 😞  If that is the same background, then the jacket got a bit more light than the vest.

The reddish-orangish background will skew colors more to the yellow/green spectrum. A white background with "daylight" lightbulbs and no flash would help with that.