Return Label

[mynewfindstore]

I posted this in the Returns section but didn't get any replies....

I have a buyer who bought two items from me via my promotion (buy one get one 50% off).  I shipped them together with a Priority label.  She now wants to return one of the items.  I have free returns but usually, the buyer is automatically issued a label from ebay.  Now, eBay is asking for ME to upload a label.  I have never done that.  Is there a way to buy a label through eBay for this buyer?  I only use eBay for labels....

[heckofagame]

Do they give you an option to upload that label through eBay?

[the-hook-and-the-loop]

It's good to have an account with Pirateship so you can create a label when eBay glitches out. It's free, and they offer the same commercial discounts. I am sure that there is an adjustment to be made with the weight anyway, so you probably don't want eBay to create your return label.

[mynewfindstore]

Yes, it says upload the pdf...but I don't know how to get that.  It says add the tracking number and they will scan the pdf....as if I am supposed to get the label somewhere else.  

[stuff4divas]

@mynewfindstore   go to the sold item, click on the arrow drop down menu to the left of that sold item, click on 'purchase another label'

then click on 'edit' under the addresses to reverse the to and from info

[mynewfindstore]

Ohhh thanks!  I will try that!

[mynewfindstore]

I don't see where to change the ship from address....only the ship to address is showing...

[stuff4divas]

@mynewfindstore   isn't there an 'edit' button under both addresses? wait, let me check one of my sales

[stuff4divas]

@mynewfindstore   where it says 'return to' there is the 'edit' button

[mynewfindstore]

That won't work because there is a drop down and you can't change that address without changing it in your account!  

[stuff4divas]

@mynewfindstore   ok, this has changed since way back when i used it. if u have a paypal account, create the label there, or on the usps website, or other shipping company.

you can screenshot it and attach it to an ebay message to the buyer

[babclassics]

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@mynewfindstore wrote:

That won't work because there is a drop down and you can't change that address without changing it in your account!  

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Actually you can do it but you have to add the buyers address as one of YOUR shipping addresses in your account.   Use it to create the return label (carefully).  And then delete that address from your account.  It is super clumsy but that last time i checked you could still get around it that way.  Probably easier to just buy a label elsewhere but you are not 100% locked out as of last time I tried it.

[mynewfindstore]

Wow I used Pirate Ship and it was so easy!  Thanks so much!

[albertabrightalberta]

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@mynewfindstore wrote:

I posted this in the Returns section but didn't get any replies....

I have a buyer who bought two items from me via my promotion (buy one get one 50% off).  I shipped them together with a Priority label.  She now wants to return one of the items.  I have free returns but usually, the buyer is automatically issued a label from ebay.  Now, eBay is asking for ME to upload a label.  I have never done that.  Is there a way to buy a label through eBay for this buyer?  I only use eBay for labels....

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Let me guess. The buyer wants to keep the 1/2 price item and return the full priced one. 

[chapeau-noir]

Actually, you only need to change the zip code on the originating address (if one chooses to do this through eBay) and that can be done.