Responding to feedback

[texasboys-treasures]

I have never had to do this and not sure if you can. I made a mistake and shipped a wrong item to someone. They contacted me and asked me to make it right. While i was responding saying that i would ship out the correct item he left a neg feedback. Is there someway to respond to that FB where it shows on my feedback score. I know 1 neg isn't the end of the world but it ticks me off.

[ed8108]

Since you are sending out the correct item why not begin with asking your buyer for feedback revision.

If your buyer fails to agree, you can submit a polite, professional reply to the neg you were left.

Hope this is will be of some help

[rebell45]

Yes you can respond to feedback, I believe it is an option at the bottom of your feedback page. Keep it civil and factual.

[vintage-car-magazines]

First option is to ask for the buyer to consider a feedback revision AFTER you've resolved the mistake.

If that doesn't work, a reply to the negative can help. Make sure that the reply is factual and speaks to future potential customers rather than being defensive. I have respect for sellers who reply acknowledging the mistake and saying that they made it right.

Mistakes happen. How they're responded to speaks volumes.

[luckythewinner]

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@texasboys-treasures wrote:

 I know 1 neg isn't the end of the world but it ticks me off.

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When I get the wrong item I know it isn't the end of the world but it ticks me off.

[emerald_door]

I'm sorry the buyer left a neg without giving you a chance to make things right, but your reply to the feedback was excellent.  

[japan-treazures]

If your buyer is willing to change the feedback then you could send them a feedback revision request:

https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102

Here is also the link on how to reply to a feedback and it also has the link to request a revision.  

https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=41...

Hope this helps!

[byrd69er]

I'd be p'd off too. The negative feedback was not necessary at all.

Your action and response was appropriate.

Now......I'd block that buyer....and then I'd let them know it.

[*madison]

I wouldn't leave a neg, but I would be more than ticked off if I received the wrong item, especially if I had to ship it back to the seller. In fact, I probably would leave a neg if I had to ship the wrong item back..

The buyer might revise the neg when the correct item has been received..

[turquoisetulips]

I received my first negative in years  even after I offered a full refund upon return .  The buyer didn't want to return  the necklace she bought from me . Instead she wanted a free one sent  so she could have two  .  Since I refused to do that   she left a negative   to spite me . E bay calls stuff like this  '' just the buyers opinion '' . But  I call it  '' buyer getting even  for failing to scam a seller '' .   Tulips