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Removed listings

Over the last couple of weeks I have had a number of listings removed because they have been reported by someone as breaking the rules. There are hundreds of similar items on ebay so I feel this is just a malicious individual having some "fun".  There seems to be no recourse as the ebay "experts" appear to have little or no idea what constitutes firearms or reloading "components". Any suggestions from here?

Message 1 of 25
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24 REPLIES 24

Re: Removed listings

eBay does not tend to have a kneejerk reaction to another member reporting an item and removing without cause, they will have removed the items if they were a part of the restricted items list, or if some key words were triggering the bots to think the listing is part of the restricted list.

 

Read up on the firearms policy for selling on eBay.

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I have been imported from Australia and this is my posting ID
Message 2 of 25
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Re: Removed listings

I'm afraid "kneejerk reaction" is exactly what they do. Just search "Lee reloading" and you will see many items similar to those I had had taken down.

Message 3 of 25
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Re: Removed listings

"Over the last couple of weeks I have had a number of listings removed because they have been reported by someone as breaking the rules."

 

What does the actual email notice from eBay say?  With colt in your id were you following all the rules and regulations for selling firearms?  There are many and they can be interpreted differently depending on individual experiences but only eBay's interpretation matters.   Just because others are listed does not mean they still are.  They can't take down every 'unlawful' listing at once.  It's not done automatically.  A human makes the decision.

 

Firearms and accessories policy | eBay

 

 

 

Message 4 of 25
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Re: Removed listings

Without seeing an actual comparison none of us know the exact wording you used versus the ones that remain for sale. Bots operate off of words that have been "keyed" in for them to focus on. That may be your issue or not.

Message 5 of 25
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Re: Removed listings

@18colt49 

Just because others are doing it, doesn't mean make it right.  They are also violating ebay policies, however they haven't been caught...yet.   There is a lot of illegal activity on e-commerce sites as a whole and my thoughts if it's a multi trillion dollar issue, it's tough to keep on top of it.  I'm sure there are other venues you can consider, but if Ebay says no...then it's no.  Please don't relist either. You have a long standing account that you've obviously worked hard at achieving.  It would be sad to lose it. 

 

Have a great day.

Message 6 of 25
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Re: Removed listings

I can tell you from experience that when it comes to firearm related items eBay gets really stupid and has a hard time understanding their own polices, so the enforcement is erratic and they quite often take down listings that fully comply with their policies. In addition there are people who are hate firearms who make it a point to report any listings they don't like thinking they are somehow helping their cause.

Much of the problem is that the people eBay pays to enforce these policies and to make decisions don't understand the policy at all themselves, because they have no experience with or knowledge about firearms. So they are reading a policy that is somewhat ambiguous, looking at a listing for an item they don't really understand, and they are going off of keywords they see and making guesses. And they always skew toward taking listings down and penalizing the seller if they don't understand the policy because the person doing it gets in less trouble from wrongly taking an item down and penalizing a seller than they do for leaving it up if they are not sure.

There are things I sell that I have to avoid certain keywords for. Even though they fully comply with the policies and are allowed, if I use the proper keywords (that would increase my sales from search visibility) every time some anti-gun activist comes around and reports them or the algorithm flags it, then some clueless eBay employee sees the keyword and they take it down. For example a belt pouch that holds a magazine for a rifle is allowed. But if I put the model number for the best selling rifle in the US in the description, the one that its made to hold magazines for, they will inevitably slap the listing down as an "assault weapon part", even though it is simply a fabric pouch made to go on a vest or belt. You can sell the item all day long, but don't dare use the proper description for it.


Message 7 of 25
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Re: Removed listings

Over the last couple of weeks I have had a number of listings removed because they have been reported by someone as breaking the rules...”

 

The question is—were you breaking the rules? It doesn’t matter much how your listings got reported, but it is still highly unlikely one individual can mess with another user’s listings. If that were the case, there would be chaos on eBay, and every unscrupulous user would be reporting their competitors. It is more likely your listings violated policy and that is why they were removed. 

 

Or, it could be if the listings were old ones without any sales for a long time (usually a year, but some sellers have reported removals for longtail items after 6 months). eBay has been known to remove “stale” listings. For more info on removals, see link below.

 

It is never a good idea to use what other sellers are doing as a guide to what is and isn't allowed. It’s risky.

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656

Message 8 of 25
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Re: Removed listings

All I can tell you is this:  In every category of restricted items -- so-called "adult" items, knives, OTC drugs, government-issued items, alcohol products, cosmetics, medical devices, plants and seeds, weapons, bullion, coupons, on and on and on -- sellers are running into this, and increasingly so.

 

eBay's Restricted and Prohibited Items policies are vague, with lots of eraser language (such as, "including but not limited to" and similar), and they are randomly enforced, with mindless and poorly-programmed bots doing most of the enforcing.

 

Someone recently posted his experience of having collectible paper currency from Oman removed because some bot confused OMAN with IRAN (the latter being an embargoed country).  Each country name has four letters, begins with a vowel, ends with AN.  That was enough for the bots.  When he finally spoke with a human CSR, he was told the listing would not be restored because, "It's a grey area."  Huh??  "Grey" to the bot, maybe, but surely not to any human being with a map.

 

And I could cite 20 other examples, just off the top of my head.

 

So far as I can see, there is not a thing you can do about it.  If you relist the items, you risk permanent suspension of your selling account.  You will simply have to find somewhere else to sell them.  I know that sounds unhelpful and useless.  But I am just stating the reality:  On eBay, in all matters relating to restricted or prohibited items, it is bad and it is getting worse.

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Message 9 of 25
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Re: Removed listings

All sorted guys. Items sold.

Message 10 of 25
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Re: Removed listings


@18colt49 wrote:

Over the last couple of weeks I have had a number of listings removed because they have been reported by someone as breaking the rules. 


Ebay dosen't remove listings just because someone reports them.

Ebay removes listings that are in violation. 

So the question is ... why did you have so many listings in violation?

Night Owls - Little River Band
Message 11 of 25
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Re: Removed listings

 


@inhawaii wrote:

@18colt49 wrote:

Over the last couple of weeks I have had a number of listings removed because they have been reported by someone as breaking the rules. 


Ebay dosen't remove listings just because someone reports them.

Ebay removes listings that are in violation. 

So the question is ... why did you have so many listings in violation?


Oh, eBay removes plenty of listings that are not in violation of their rules, but that their poorly programmed algorithms and marginally knowledgeable employees reviewing things think might be a violation. And people reporting things sets that process in motion.

It is common for people to report things and then that starts the algorithm or human review that wrongly removes listings. I can't find it now, but specifically relating to firearm related stuff there was an article 6-7 years ago about a bunch of anti-gun activists that spent hours every day reporting every firearm related listing they didn't like. And a spokesperson from eBay was quoted saying that they appreciated the effort because they didn't have the manpower to check every listing, and that listings people report do get extra scrutiny.

Message 12 of 25
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Re: Removed listings


@the_og_surplus wrote:

 


@inhawaii wrote:


Ebay dosen't remove listings just because someone reports them.

Ebay removes listings that are in violation... 

 


Oh, eBay removes plenty of listings that are not in violation of their rules, but that their poorly programmed algorithms and marginally knowledgeable employees reviewing things think might be a violation... 


 

And on this board, recently, was the whole stupid "Oman/Iran" thing, which I've already referred to. 

 

Also, on this board, someone posted about having had OJ SImpson's book removed as "hate speech," although a judge awarded the rights to the book the Goldmans and their side of the story is included and is more of the text that OJ's. 

 

Oh, and someone had a crackerjack-prize-sized plastic gun removed as a violation of the the weapons policy. 

 

And I could go on.  And on.

 

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Message 13 of 25
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Re: Removed listings

"If that were the case, there would be chaos on eBay, and every unscrupulous user would be reporting their competitors."

 

Fas, I'm so very sorry to have to be the one to open your very naive eyes here, but that is precisely the tactic some scammy sellers use on ebay. Unscrupulous sellers see my item selling for less than they can (or want to) sell their same item for, so they click that little REPORT button on my listing, and my item is immediately removed, whether for a legit reason or not.

 

Message 14 of 25
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Re: Removed listings

You are misinformed.

 

They immediately take down most if not all reported items immediately.

 

And then you get to spend hours and hours and hours and days, and hours and hours and days, trying to reach a human being which they have made impossible to do for these issues.

Message 15 of 25
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