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Remove voided shipping label

Hi,

 

Sometimes I have to void and re-order a USPS shipping label through eBay. So far either because buyer changes their mind on shipping or because I mess up the ship date. 

 

On my end there are then two tracking numbers next to the order. I called eBay to make sure both eBay and the buyer know there is only one correct tracking number and which it is.

 

They put my on hold for 1/2 hour and came back and said they couldn't figure it out; I said thanks and then I hung up. 

 

So both times I message buyer letting them know correct tracking number. But is it clear on their end when they log into eBay and click the tracking number it displays? I don't want them clicking the wrong one and thinking USPS still hasn't received the item. 

 

And on one of the items there is a hold on the funds in my Paypal account, I assume until buyer receives item. Will eBay's automated system know the buyer received item and mark it accordingly, or will the two tracking number mean I have to spend more time on the phone with customer service?

 

Thanks!

 

Eric

Message 1 of 4
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Remove voided shipping label

Yeah, so I just clicked order details and it displays "package 1 of 2" and "package 2 of 2." On the screen the buyer sees. 

 

#$%^%$# eBay. Has anyone called customer service and gotten a rep that can actually fix it? Or do you just let it play out and hope it doesn't hurt your feedback?

 

I mean with the other order, my funds are going to stay on hold and I'll have to call and hope I get a CSR that can help?

 

Thanks,

 

Eric

Message 2 of 4
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Remove voided shipping label

Isn't there an "edit tracking number" button?

Message 3 of 4
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Remove voided shipping label

Sure is. And when I click it, it brings me to a screen showing the two tracking numbers. The only option on that screen is [Add Another]. 

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