Refunds

[shantynas]

What happened to the refund feature on Paid & Shipped? Now when I want to refund excess shipping where is that???? I really wish when Ebay changed things they would tell us... and how to find the function that used to be there!!!! So frustrating. I rate this change a FAIL. 

DOES anyone know where this function is now??? Please help.

[buyselljack2016]

@shantynas 

Go to the sold item in orders.

On the left use the drop down to select refund.

Enter the amount.

[wastingtime101]

It's in the same spot it always was - under the Actions drop down. I think before it just said "refund" instead of "send refund"?

[shantynas]

Yes Thank you, but now it's not working, that is what I have been doing, but something has changed and it does not work... ugh!

[shantynas]

Thanks, but it no longer works, try it....

[buyselljack2016]

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@shantynas wrote:

Yes Thank you, but now it's not working, that is what I have been doing, but something has changed and it does not work... ugh!

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Do you currently have "pending/available" funds?

Not sure if that would factor in.

[wastingtime101]

It's working for me. What error message are you seeing?

[shantynas]

Yes I have plenty of funds for the refund... but thanks for the ideas of what could be wrong. 

I think its been changed... where??? How??? Alternatives???

[buyselljack2016]

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@shantynas wrote:

Yes I have plenty of funds for the refund... but thanks for the ideas of what could be wrong. 

I think its been changed... where??? How??? Alternatives???

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Just tried mine. Works fine.

Question

Are you selecting a "reason"?

That must be done 1st before it will work.

That's what happened to me 1st time I tried to do one many months ago:)

[jayjaspersgarage]

Good question.  I am only a few days from the big switch-over to mangled payments.  Partial refunds were so easy on PayPal.  

[shantynas]

 

[luxgoods]

I am getting that exact same message! I am trying to refund a postage overage.  I never had this problem with Paypal.  MP is really becoming a pain to use

[luxgoods]

I spoke with someone in managed payments this afternoon.  The Rep tried what I was trying to do and he was getting the error message too.  He suggested putting in the order number not the item number in the search field. It worked and I was able to give my buyer a partial refund.  He said he would report the issue.

[shantynas]

What search field? Im right on the specific item in Orders, Paid & Shipped, little down arrow. NO SEARCH NEEDED.

[shantynas]

Its fixed, thank you