Refunds not working

[turq-n-elvis]

A buyer returned an item ebay sent me a message to refund the buyer as usual.

I am trying to process the refund through the message as I always do so I can get my fees back,

and its not working. Is anyone else having this problem?

I tried calling ebay but its impossible only for them to call me back, and I have not heard from them.

[penguins_dont_fly]

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@turq-n-elvis wrote:

A buyer returned an item ebay sent me a message to refund the buyer as usual.

I am trying to process the refund through the message as I always do so I can get my fees back,

and its not working. Is anyone else having this problem?

I tried calling ebay but its impossible only for them to call me back, and I have not heard from them.

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Go here:

https://www.ebay.com/sh/ord/return

See if you can process the refund from the actual Returns menu.

It is always better to do things from the actual menus, not through messages or email links.

[cynthealee2]

Make sure your PayPal account has the FULL amount in it or the refund won't go through. (the amount must include the taxes buyer paid even if they won't actually come out of your paypal account, the dollar amount has to be there for it to go through.)