Refund

[runtri1]

I had a buyer return an item and when I tried to issue the refund it said, "A post-transaction case exists on this order, seller refund can't be triggered."

What does this mean?

[mtgraves7984]

That's a brand new one on me. It makes me think that a credit card dispute has been opened, maybe? Hmmm...

[stumblebumble]

I think mtgraves7984 is correct.  Buyer jumped right on opening a dispute with CC company.  If I remember correctly, you could not open more than one dispute option at a time on a single item.  You cannot open a dispute in resolution center, a paypal dispute for the same item and a credit card dispute also.  It had to be one option at a time.   Like I have said many times, ebay changes policy like people change underwear; or,  the wind direction changes which happens to be constantly.  

[watchesandbracelets]

Did you find any solution? I’m now having a similar solution on the opposite end. 

Seller isnt able to issue a refund to me on a return because I had a PayPal dispute open. However, I closed the dispute and its still giving the same error message. 

[cinfulpersonalcareplus]

Did you figure this out??  I have the same issue now buyer canceled the open case and I will refund a bit back for her to keep so she closed the case but now it will NOT let me refund her I get that error message A post-transaction case exists on this order, seller refund can’t be triggered. UGH I hope this is just another glitch cuz of eBay doing all the upgrades right now!

Looking for answers if anyone has any on this message??  I will call eBay in the am, and post back here what  I find out for others as this is a new one on me!

[whattheactualfox]

Now my best answer would be to let the buyer know that you want to refund them, but cannot because of a possible chargeback. I would say something like this if it was me:

"Hello Buyer, I was attempting to refund you xx for your item and could not as there is a possible case open. If you have a chargeback case with your Credit Card provider, I kindly request you close it as it is preventing me from refunding your money."

You can change it however but its a start. Only use this if you are sure its a CC chargeback

[partwheeler]

Hello we are experiencing this issue as well. If a buyer opens a return as defective we try to troubleshoot over the phone. Often the outcome is that the buyer purchased the wrong item. We usually do not want to pay to ship the item back and we definitely do not want to take an INAD hit, so we ask them to close their 'defective' return since that type of return severely hurts the sellers. However once they close the return I am unable to issue a refund under the order details and get an  "A post-transaction case exists on this order, seller refund can't be triggered." error. Buyers should be able to close returns and still receive a refund especially when the return was opened incorrectly under a reason that we get penalized for. 

[quazy19]

My buyer opened a return case on a item that didn't even ship. I was waiting for the payment to clear from processing and on that same day it did they opened a case. I told them to close the case since it was the wrong choice. ebay put a hold on the money (it was a lot) and then the released it but I still get that message: "A post-transaction case exists on this order, seller refund can’t be triggered."

I also can no longer cancel the transaction because buyer "purchased by mistake" aka found a better price since the case was filed.

How do I issue refunds without incurring the fees?

[shaoka-25]

Hi, did anyone find a solution to this issue?  I have the same problem.  My buyer did open a return request but we worked on a solution and they closed the return request yesterday. When I attempt to refund the buyer, I get the same error message, "A post-transaction case exists on this order, seller refund can’t be triggered."

The buyer suggested I refund via Paypal but I would rather have this done within eBay so there is record of the refund.   I may have to call eBay today since I don't see a solution on this thread. 

Thank you

[ghost7911]

Same problem here. Any solution ?

[whattheactualfox]

@quazy19 Did you try contacting ebay on Facebook? This is a first for me and others and ebay itself might be able to know

[whattheactualfox]

Everyone I contacted ebay on Facebook and this is what they said 

This usually happens when you try to refund through the order details instead of through the return itself. This error will occur if a return or case was opened at any point in time. 

They can take a look at your order to see what exactly happened and can offer a resolution.

[48hrs-clothing]

I am informed by manage payments that sellers can not issue a refund for 10 days from the date that case was closed.

eBay customer services were surprised to learn this from me as they did not know that this was the case and they were under the impression that after a case was closed it was only possible to refund through Pay pal.

on May 17th I will be attempting to issue a refund on a closed case that shows message you mention in your post and I will update.

[48hrs-clothing]

I am informed by manage payments that sellers can not issue a refund for 10 days from the date that case was closed.

eBay customer services were surprised to learn this from me as they did not know that this was the case and they were under the impression that after a case was closed it was only possible to refund through Pay pal.

on May 17th I will be attempting to issue a refund on a closed case that shows message you mention in your post and I will update.

[48hrs-clothing]

I am informed by manage payments that sellers can not issue a refund for 10 days from the date that case was closed.

eBay customer services were surprised to learn this from me as they did not know that this was the case.

I will be attempting to issue a refund tomorrow on a closed case that shows message mentioned in OP and I will update.