Received negative feedback without being contacted

[geekussapien]

I received my first negative feedback for a recent sale. It was for a computer component that I tested and pulled from one of my own personal computers. Of course, it could have been damaged, incompatible, or have been incorrectly installed. The buyer never contacted me so that I could rectify the situation and the feedback they left insinuates that item was not working or tested as my listing stated. I have sent them a message to offer to return the item for a refund and a feedback revision request. Is there anything else I can do?

Thanks

[rigz2005]

‌ Firstly it is discourteous and careless of  the buyer to not even bother trying to resolve it with you, REGARDLESS of whether they 'don't have to contact you first' before leaving you the negative. This is all because ebay is very unsupportive of sellers. As I said earlier but in case you missed it, I think it's a disgusting feature which is very disrespectful to sellers and that is outdated and needs updating to better protect sellers. These are seller's livelihoods!!! Buyers should be forced to only have the option to leave a seller negative feedback only after a failed Resolution Case. GET REAL EBAY!!!! 😡