12-16-2018 12:36 PM
We recieved a standard payment from what looks to be a legit buyer (proper address, name, and full payment for item.) through PayPal yesterday, but eBay has yet to notify our account and close the listing.
Today we called eBay, but beacaue it's Sunday no one is answering the phone. Should we purchase a lable through PayPal and close the listing since it says the item is still for sale? I'll wait until tomorrow before doing anything, just wondering what you guys think.
12-16-2018 12:48 PM
Did you go to your paypal account and verify the money is there?
12-16-2018 01:20 PM
How did you get the notification? Was it just an email? As the other poster asked, did you actually log in through paypal.com and see the payment in your account? I have had it where I did not receive the notification from eBay right away but it's always shown as sold once I log in to that account. So if that wasn't showing on eBay I would be very suspect.
12-16-2018 01:47 PM
As said,be sure to check IN paypal...... An email can be plishing....... also have you listed anywhere else. I used to get flummoxed by Bonanza payments as they were so rare.........
12-16-2018 02:05 PM
12-16-2018 02:05 PM
I was conned once with a very realistic notice from PayPal and I got burned. If the money is not in PayPal, don't ship.
12-16-2018 02:09 PM
12-16-2018 02:15 PM
Which of your items is the payment for? I've had an item take a few minutes to appear sold after getting the payment but definitely not a day.
12-16-2018 02:39 PM
12-16-2018 02:40 PM
@freshgear4less wrote:
How could you tell it was a fake transaction?
Well there was no money in paypal. They put on quite a story, let me tell you.
If you have the money it could just be a glitchy sort of thing. I'd call eBay on Monday, however, and talk to them. Might be something they really need to know.
12-16-2018 02:41 PM
Is it possible the buyer knew your paypal email?
12-16-2018 02:48 PM
12-16-2018 03:05 PM
I don't know if my situation is the same as yours, but in my case I think they are catching hacked accounts before eBay records the transaction. This happened to me twice in the last week.
- Received notification from PayPal of payment received, no notification came from eBay
- Log in to eBay, no record on order history page
- Check listing, no record of a sale or change in quantity
- Lot in to PayPal, see the payment transaction. Next line item, see payment reversal ($0.30 transaction fee is not witheld, it's a complete reversal)
- Both buyer accounts have had little to no purchases in the last year according to FB page