I had a case opened because the item was not received. It was international - so I emailed the customer and asked about VAT/import charges, if they had attempted to pick up (it is waiting in the Distribution Center on their end) and received no response. eBay advised me not to worry and not to refund until I heard from them. Yet eBay refunded all including shipping this morning. I don't mind refunding if the buyer responds and lets me know what is going on, but would like to know if it was just a remorse purchase or if they had at least attempted to receive it. Also, I would never have listed international, except that it said it was "Seller protected". eBay surely didn't protect me in this situation - what does "seller protected mean"? Do I need to stop offering items internationally? Many thanks for any input you can provide.
