Hello all.
I am wondering if something has changed on the eBay checkout system. We do not have any combined shipping rules set, nor do we have the immediate payment required option turned on. In the past, on the rare occasion that someone wanted to buy multiple fixed price items and combine shipping, we asked them to do a buy-it-now, do not pay, and when they showed up on our end as unpaid items, we could package them together and send an invoice with combined shipping. Lately we have had several buyers telling us that this is no longer possible; backing out of the pay now screen cancels the purchase (i have been sent screenshots to confirm this).
Anyone have any suggestions on what is going on, or how to "work around" this issue? Setting the combined shipping rules seems impossible (how do you anticipate what combined shipping might be on multiple items of dissimiliar size/weight? This last purchase was for a 20" doll and a DVD set...).
We have been telling the buyers we will end the listings and create a special combined one for them, which works but is inconvenient for seller and buyer, and wastes a listing, plus it makes it hard to get all the condition details in the listing.
thanks in advance for any ideas.
