eBay

watervsanchor · ‎09-20-2017

Sold an item last night for $129.99. Was about to print the shipping label when I noticed the address was a bit odd.. appears to be a random bowling alley in Delaware. Did a search on Google and the exact address came up in scams involving Chinese buyers purchasing items, then after 90 days claiming the item never arrived and getting refunds.

What's my play here? I don't want to ship this item. How do I properly cancel this order, notify eBay of a potential fraudulent buyer and relist my item without getting dinged?

missjen831 · ‎09-20-2017

Are you sure the address isn't that of a forwarding service?

If the buyer pays, you have to ship. You can't back out of the sale without getting a defect. USPS purges tracking around the 90 day mark. If you ship with signature confirmation, the tracking may be available even longer. If you accept paypal, you risk losing an INR opened after 120 days period.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

luckythewinner · ‎09-20-2017

@watervsanchor wrote:
How do I properly cancel this order, notify eBay of a potential fraudulent buyer and relist my item without getting dinged?

When you list on eBay, you are supposed to sell if you have a qualified buyer. You appear to have a qualified buyer, so from the eBay perspective the proper thing to do is complete the sale.

I do not believe that eBay has a mechanism for reporting people you think may have the potential of being fraudulent.

If you read the cancellation policy careful, you will discover that there are ways of cancelling a transaction that will not result in a defect. But it is against policy for us to encourage you to violate policy.

watervsanchor · ‎09-20-2017

So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...

watervsanchor · ‎09-20-2017

I'm sure it is a forwarding service. Would adding signature confirmation improve my protection if the buyer later claims the item was never received?

takikawa4 · ‎09-20-2017

Ebay only gives 30 days after the last estimated delivery date to open a case. Once you've shipped to the PayPal address, then you're done. Signature confirmation wouldn't do anything further than, if the item is less than $750, delivery confirmation. The buyer, if the item is forwarded, has no claim of non-receipt through ebay.

emerald40 · ‎09-20-2017

@watervsanchor wrote:
So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...

JMO, but cancel using problem with address.

They may be a forwarder, but there are obviously a lot of problems associated with them, so the reason fits.

If forwarder is associated with problems, and is obviously doing nothing to clean it up, then I for one will not send anything to them.

emerald40 · ‎09-20-2017

@watervsanchor wrote:
I'm sure it is a forwarding service. Would adding signature confirmation improve my protection if the buyer later claims the item was never received?

Yes, but do know if it is an expensive item, they can file SNAD on paypal, pay for shipping and send you back anything they want.

missjen831 · ‎09-20-2017

@emerald40 wrote:
@watervsanchor wrote:
So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...
JMO, but cancel using problem with address.

They may be a forwarder, but there are obviously a lot of problems associated with them, so the reason fits.

If forwarder is associated with problems, and is obviously doing nothing to clean it up, then I for one will not send anything to them.

Thats not going to prevent ebay from giving OP a defect because the buyer has provided a valid address.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

emerald40 · ‎09-20-2017

@missjen316 wrote:
@emerald40 wrote:
@watervsanchor wrote:
So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...
JMO, but cancel using problem with address.

They may be a forwarder, but there are obviously a lot of problems associated with them, so the reason fits.

If forwarder is associated with problems, and is obviously doing nothing to clean it up, then I for one will not send anything to them.
Thats not going to prevent ebay from giving OP a defect because the buyer has provided a valid address.

How is it valid if it is a scammer's paradise?

And we all know how ebay is there for the seller after the fact.

OP also in paypal change your parameters not to accept any foreign currency.

So they cannot pay.

missjen831 · ‎09-20-2017

@emerald40 wrote:
@missjen316 wrote:
@emerald40 wrote:
@watervsanchor wrote:
So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...
JMO, but cancel using problem with address.

They may be a forwarder, but there are obviously a lot of problems associated with them, so the reason fits.

If forwarder is associated with problems, and is obviously doing nothing to clean it up, then I for one will not send anything to them.
Thats not going to prevent ebay from giving OP a defect because the buyer has provided a valid address.
How is it valid if it is a scammer's paradise?

And we all know how ebay is there for the seller after the fact.

OP also in paypal change your parameters not to accept any foreign currency.

So they cannot pay.

Its a valid ship-to address. ALL forwarding service addresses are going to bring up google hits on scams because a)scammers use them and b)many don't know what they are and assume its some sort of scam. The buyer provided a valid address. Thats what it all comes down to.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

emerald40 · ‎09-20-2017

@missjen316 wrote:
@emerald40 wrote:
@missjen316 wrote:
@emerald40 wrote:
@watervsanchor wrote:
So even with multiple cases of Chinese buyers using this exact address readily available on Google, I have to ship my item? What is my play when if/when I get a refund request 90 days from now saying they never received the item?

Here is a similar case with an address like the one my buyer is using

https://www.paypal-community.com/t5/About-eBay/Scammed-by-removed-New-Castle-DE-19720/td-p/1130521/p...
JMO, but cancel using problem with address.

They may be a forwarder, but there are obviously a lot of problems associated with them, so the reason fits.

If forwarder is associated with problems, and is obviously doing nothing to clean it up, then I for one will not send anything to them.
Thats not going to prevent ebay from giving OP a defect because the buyer has provided a valid address.
How is it valid if it is a scammer's paradise?

And we all know how ebay is there for the seller after the fact.

OP also in paypal change your parameters not to accept any foreign currency.

So they cannot pay.
Its a valid ship-to address. ALL forwarding service addresses are going to bring up google hits on scams because a)scammers use them and b)many don't know what they are and assume its some sort of scam. The buyer provided a valid address. Thats what it all comes down to.

I have learned here that one has to protect themselves because ebay is not going to do it.

OP again, block all international currency in paypal. That is what I just did.

My items are too expensive to ply Russian Roulette with.

watervsanchor · ‎09-20-2017

How do you do that? Can't find the option?

*Edit* Found it

emerald40 · ‎09-20-2017

Log into your PayPal business account on paypal.com.
Click the profile icon () at the top of the page, and then select Profile and settings in the Business Profile menu. Click My selling tools.
Note: If you do not see the profile icon at the top of the page, click Profile, which appears in the top menu when the My Account tab is selected, and then click My selling tools.
Click Update next to Block payments in the Getting paid and managing my risk section.
Scroll down to the Block payments from users who setting.
Select Have non-U.S. PayPal accounts.
Scroll to the bottom of the page and click Save.

watervsanchor · ‎09-20-2017

Thanks! I'm going to go ahead and ship this item and hope for the best. As you all said, the buyer is verified.. it's not right for me to cancel an order just because I'm assuming I'm going to get scammed. Hopefully all goes well and if not hopefully eBay/Paypal will back me up (Big hopefully there)