Guys,
Hoping that someone here can help me with this one... I recently sold a car part to a fellow in New Zealand and he had me ship it to some location in Erlanger, KY relater to eBay's global shipping program. He emailed yesterday claiming that I sent a completely different part from what he bought. I have asked three times now for him to please send me pictures of the item that he claims to have received because I am positive that he was sent the correct item. The reason I am so certain he was sent the correct item is because I had two of the same part listed at the same time, only one was missing a small spring, so I was extra cautious when I pulled it from inventory to be sure I didn't send the wrong one. I also remember having a discussion with my son who was boxing the items as to what size box he should use to be sure it didn't get damaged. I could not be more certain that he was shipped the correct part.
So what recourse do I have in this situation? Here's a guy half way around the world claiming that I sent him something completely different that what he bought, and so far won't send me pictures of what he claimed to have received. How do I prevent this from turning into bad feedback or a claim with PayPal?
Thanks,
Ryland Relics
