mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Most of my shipments get through without a problem. I've had a few slow downs on some packages, but they all have made it to my customers. Overall with everything they have going against them, USPS is getting my stuff delivered.
This year has had more weather related events affect our nation. Last time I looked Ebay has been releasing warnings and extended protections to sellers due to the weather events about every other week since the first of the year. We've never had anything like this before.
USPS has lots of issues to work through, that is just a fact. But overall for me, they do a great job.
@airsheep wrote:Ebay should adjust its delivery estimates, which I find overly optimistic.
I assume you mean before a buyer purchases. It is important for sellers to realize just as much as it is important for the buyers to realize the existence of the word ESTIMATED that appears before the dates.
Anything can happen regarding weather issues after an item is shipped that will affect that package. And that is much of what we are experiencing these days. Ebay sends out an announcement on a regular basis about yet another area of the US being severely impacted by one weather event or another. It has been the most weather active winter I've seen since I've been selling on Ebay. Not just for a few weeks, but month after month. Event after event.
@camsdepot wrote:Yes 100%
I also recently just had an item returned to me for having an incorrect address label, which they covered with a sticker, removing the sticker showed a perfectly good label with a perfectly good address 😐
Never had that happen before, usually it's just the shipping delays.
The package / stickers, likely say more than just incorrect address. Sometimes it is no receptacle, bad address, no such street, or something. IF this was returned by USPS, it does usually say more.
Also look at the tracking, it will often tell you why the package was being returned to the seller. You are assuming it is a perfectly good address, but clearly there was an issue.
After you look at the tracking, notify your buyer that the item has been returned and why [once you discover the reason, as there is one]. Let them know you are willing to refund them in full less the original shipping and non recoverable fees [the FVF on the shipping you keep plus 40 cent per transaction fee].
If they still want the item, you can offer to relist it and they can purchase it again and give them a gentle reminder to correct their ship to address.
