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Permanent Restriction Reversal

My account of 17 years and thousands and thousands of items purchased and sold has been restricted.  I've got 100% feed back for buying and selling yet somehow my account is permanently banned by Ebay because I sent a Christmas present to my son from my account.  (his account I guess is restricted)

 

How to I get my account back?  There is no one at Ebay that I can discuss this with.  I've talked to Customer Service...and they just read the script without offering any option for me to continue.

 

This is blowing my mind this lack of of "customer service".   

 

YOUR DONE  is all I can get....truly amazing.

 

TRW1313

Message 1 of 52
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51 REPLIES 51

Permanent Restriction Reversal

Are you referring to this account? This one still shows items listed, which would not be the case if it were banned. And what do you mean by "sent a Christmas present to my son from my account"?

Message 2 of 52
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Permanent Restriction Reversal

my account is permanently banned by Ebay

Not this account, I assume - it has active listings.

 

because I sent a Christmas present to my son from my account

Can you explain exactly what you mean by "sent a Christmas present to my son from this account"? And how do you know this was the reason you were banned?

 

his account I guess is restricted

You are not sure if his account is restricted? And what does "restricted" mean - restricted from what?

 

 

Message 3 of 52
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Permanent Restriction Reversal

Thanks for the reply.  Yes this account.

 

I guess my status is permanently restricted.   Yep, those are my listings still up there.  But I can't

add any new items or relist anything that didn't sell.

 

I won an item that I was giving to my son as a Christmas present.  I had it shipped to his house so he would have it for Christmas instead of shipping to my house and then ship to him.

 

thanks again

 

Message 4 of 52
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Permanent Restriction Reversal

I don't see how having it shipped to him has any effect whatsoever on your account.

 

There must be more to this story. 

 

 

 

Message 5 of 52
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Permanent Restriction Reversal

Thanks for the reply.  Yes this account.

 

I guess my status is permanently restricted.   Yep, those are my listings still up there.  But I can't

add any new items or relist anything that didn't sell.  I'm restricted from selling.

 

I won an item that I was giving to my son as a Christmas present.  I had it shipped to his house so he would have it for Christmas instead of shipping to my house and then ship to him.  

 

The message from Ebay said I was "restricted" because of the linkage to a bad account which was my son's account.  The only linkage was I shipped the item I won to his address.  There was NO reference to his account at all.

 

Much appreciated.

Message 6 of 52
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Permanent Restriction Reversal

Is your name on your sons account?

Message 7 of 52
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Permanent Restriction Reversal

Nope...that's it.   I'm blown away.    Outside of shipping the item and our last names there absolutely NO linkage at all.

Message 8 of 52
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Permanent Restriction Reversal

No

 

Banking info nothing....completely different area of the country.

Message 9 of 52
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Permanent Restriction Reversal


@trw1313 wrote:

Thanks for the reply.  Yes this account.

 

I guess my status is permanently restricted.   Yep, those are my listings still up there.  But I can't

add any new items or relist anything that didn't sell.  I'm restricted from selling.

 

I won an item that I was giving to my son as a Christmas present.  I had it shipped to his house so he would have it for Christmas instead of shipping to my house and then ship to him.  

 

The message from Ebay said I was "restricted" because of the linkage to a bad account which was my son's account.  The only linkage was I shipped the item I won to his address.  There was NO reference to his account at all.

 

Much appreciated.


@trw1313   Thank you for clarifying the points above.  Accounts can be "associated" by numerous methods ... including perhaps your son visiting you and using your WiFi or computer to log in to their eBay account prior to their restriction.

The address you had the package redirected to was one where a Restricted account resides ... eBay has no idea if YOUR account was or wasn't hacked and a purchased item redirected that different address. 

If you contact eBay again ask specifically for the Trust and Safety Department and discuss the situation with them. 

 

Mr. L

Best regards,
Mr. Lincoln - Community Mentor
Message 10 of 52
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Permanent Restriction Reversal

The only thing that comes to mind is that your son's account got banned when he was using your IP address.  Accounts from the same IP address/location can sometimes all get restricted under the policy that believes that it is all the accounts using the same IP are from the same person trying to get around the restricted account. One reason that I sometimes hesitate to log into my account from a public Wi-Fi.

 

Have you confirmed whether your account is permanently restricted or only on a temporary restriction?  It seems odd that your listings are still showing while you are under a permanent restriction.

 

I'll suggest the usual - reach out the eBay facebook for business team  - they seem to have the best people/resources to sort out issues.

 

 

Message 11 of 52
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Permanent Restriction Reversal

Wow, thanks for the info.   I bet you are right.   

 

I was at his house for Christmas and I accessed my account from there.

Message 12 of 52
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Permanent Restriction Reversal

Ebay is totally out of its mind. The seller abuse is getting out of control. There is no siding with ebay on this one. Just totally wrong what has happened to op.

Message 13 of 52
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Permanent Restriction Reversal

thanks!!  I'm permanently restricted.  Once those buy now items expire, I can't relist or create new listings.

Also, anything that sells, the are prohibiting me from those funds....lovely

Message 14 of 52
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Permanent Restriction Reversal

This is a buyer/seller with over 9000 positive feedbacks and silly ebay bans him for unknowingly logging in to his account from a banned members ip address. This nonsense has been going on too long and ebay really needs to stop this. Seriously, this is a valued ebay customer that has been thrown under the bus.

Message 15 of 52
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