03-16-2018 09:18 PM
Sold a tablet which was delivered 6 days ago. Today I receive an email from Paypal that a case was opened. Buyer decided to open a item not received dispute with their financial institution before every contacting me. I log into Paypal to view the dispute and see it's under review. There is no way to respond and the tracking number was automatically submitted. Paypal is currently closed so what do I need to do or say in the morning before I call them.
03-16-2018 09:39 PM
Call paypal, upload the online tracking and show them the item was delivered.
Ask that they advise financial institution to close the case in your favor.
03-16-2018 10:26 PM
Yes do exactly as mentioned above. Also I want to add that even if the buyer's financial institution doesn't close in your favor, insist to PayPal that your funds be release back to you soon under their Seller Protection policy.
Just as long as you have the tracking that states as delivered, you'll be fine with PayPal. It's just more of a pain to deal with to get your money back... that's just how it is.
03-16-2018 10:31 PM
the tracking number was automatically submitted.
If the tracking shows delivery to the address provided with payment then you don't have to do anything.
03-17-2018 07:11 AM
It should close in your favor unless the financial institution requires signature delivery -- and you have that.
03-17-2018 07:20 AM
@*eponymous*wrote:It should close in your favor unless the financial institution requires signature delivery -- and you have that.
even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor. The buyer might would get a refund but it wouldn't be from the OPs pocket.
03-17-2018 07:22 AM
Always keep your receipts for at least 30 days. You should be okay on this one. Best regards
03-17-2018 07:33 AM
@myangelandmyprincesswrote:
@*eponymous*wrote:It should close in your favor unless the financial institution requires signature delivery -- and you have that.
even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor. The buyer might would get a refund but it wouldn't be from the OPs pocket.
Are you sure that's true in a chargeback case? Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.
03-17-2018 07:53 AM
@*eponymous*wrote:
@myangelandmyprincesswrote:
@*eponymous*wrote:It should close in your favor unless the financial institution requires signature delivery -- and you have that.
even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor. The buyer might would get a refund but it wouldn't be from the OPs pocket.
Are you sure that's true in a chargeback case? Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.
yes it's absolutely true in a chargeback case. The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature. the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.
03-17-2018 08:08 AM
@myangelandmyprincesswrote:
@*eponymous*wrote:
@myangelandmyprincesswrote:
@*eponymous*wrote:It should close in your favor unless the financial institution requires signature delivery -- and you have that.
even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor. The buyer might would get a refund but it wouldn't be from the OPs pocket.
Are you sure that's true in a chargeback case? Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.
yes it's absolutely true in a chargeback case. The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature. the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.
But...the financial institution makes unilateral decisions in chargebacks, and that decision is carried out by PayPal. PayPal plays no part in a chargeback other than supply the when, what, and where...so I disagree with you. That doesn't mean that either of us is necessarily right -- or wrong, just that, knowing the process, I disagree.
03-17-2018 08:43 AM
PayPal would eat it.
03-17-2018 08:55 AM
@*eponymous*wrote:
@myangelandmyprincesswrote:
@*eponymous*wrote:
@myangelandmyprincesswrote:
@*eponymous*wrote:It should close in your favor unless the financial institution requires signature delivery -- and you have that.
even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor. The buyer might would get a refund but it wouldn't be from the OPs pocket.
Are you sure that's true in a chargeback case? Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.
yes it's absolutely true in a chargeback case. The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature. the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.
But...the financial institution makes unilateral decisions in chargebacks, and that decision is carried out by PayPal. PayPal plays no part in a chargeback other than supply the when, what, and where...so I disagree with you. That doesn't mean that either of us is necessarily right -- or wrong, just that, knowing the process, I disagree.
yes the financial institution does make the decision on if the buyer gets a refund. But paypal seller protection policy protects the seller from being the one who pays for that refund.
03-17-2018 09:12 AM
@myangelandmyprincess Where is that info in PayPal's UA pertaining to chargebacks? TIA
03-17-2018 09:26 AM
As long as you are eligible for PayPal Seller Protection, we’ll cover your loss – even if you lose the chargeback.
https://www.paypal.com/us/webapps/mpp/security/resolve-disputes
03-17-2018 09:30 AM
"
To be covered by PayPal’s Seller Protection program for a buyer’s Unauthorized Transaction claim, you must meet both the basic requirements listed above and the additional requirements listed below: