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Paypal case. Buyer opens not received disipute with their financial institution after delivery

Sold a tablet which was delivered 6 days ago.  Today I receive an email from Paypal that a case was opened.  Buyer decided to open a item not received dispute with their financial institution before every contacting me.  I log into Paypal to view the dispute and see it's under review.  There is no way to respond and the tracking number was automatically submitted.  Paypal is currently closed so what do I need to do or say in the morning before I call them.

Message 1 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

Call paypal, upload the online tracking and show them the item was delivered.

 

Ask that they advise financial institution to close the case in your favor.

Message 2 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

Yes do exactly as mentioned above. Also I want to add that even if the buyer's financial institution doesn't close in your favor, insist to PayPal that your funds be release back to you soon under their Seller Protection policy.

 

Just as long as you have the tracking that states as delivered, you'll be fine with PayPal. It's just more of a pain to deal with to get your money back... that's just how it is.

Message 3 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

the tracking number was automatically submitted.

 

If the tracking shows delivery to the address provided with payment then you don't have to do anything.

 

 

Message 4 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

It should close in your favor unless the financial institution requires signature delivery -- and you have that.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin
Message 5 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery


@*eponymous*wrote:

It should close in your favor unless the financial institution requires signature delivery -- and you have that.


even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor.  The buyer might would get a refund but it wouldn't be from the OPs pocket.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
Message 6 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

Always keep your receipts for at least 30 days.  You should be okay on this one.  Best regards

Message 7 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery


@myangelandmyprincesswrote:

@*eponymous*wrote:

It should close in your favor unless the financial institution requires signature delivery -- and you have that.


even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor.  The buyer might would get a refund but it wouldn't be from the OPs pocket.


Are you sure that's true in a chargeback case?  Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin
Message 8 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery


@*eponymous*wrote:

@myangelandmyprincesswrote:

@*eponymous*wrote:

It should close in your favor unless the financial institution requires signature delivery -- and you have that.


even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor.  The buyer might would get a refund but it wouldn't be from the OPs pocket.


Are you sure that's true in a chargeback case?  Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.


yes it's absolutely true in a chargeback case.   The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature.  the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
Message 9 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery


@myangelandmyprincesswrote:

@*eponymous*wrote:

@myangelandmyprincesswrote:

@*eponymous*wrote:

It should close in your favor unless the financial institution requires signature delivery -- and you have that.


even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor.  The buyer might would get a refund but it wouldn't be from the OPs pocket.


Are you sure that's true in a chargeback case?  Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.


yes it's absolutely true in a chargeback case.   The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature.  the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.


But...the financial institution makes unilateral decisions in chargebacks, and that decision is carried out by PayPal.  PayPal plays no part in a chargeback other than supply the when, what, and where...so I disagree with you.  That doesn't mean that either of us is necessarily right -- or wrong, just that, knowing the process, I disagree.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin
Message 10 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

PayPal would eat it.

Message 11 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery


@*eponymous*wrote:

@myangelandmyprincesswrote:

@*eponymous*wrote:

@myangelandmyprincesswrote:

@*eponymous*wrote:

It should close in your favor unless the financial institution requires signature delivery -- and you have that.


even if the finacial institution requires that if it's under $750 and paypal doesn't require it it should be decided in the sellers favor.  The buyer might would get a refund but it wouldn't be from the OPs pocket.


Are you sure that's true in a chargeback case?  Financial institutions don't have that arbitrary $750 rule, and many of them do require proof of signature delivery.


yes it's absolutely true in a chargeback case.   The seller only has to follow paypals seller protection policy regarding chargebacks and if its under $750 that means it doesn't need a signature.  the financial insitution maybe still refund the buyer but the seller won't be the one paying for it.


But...the financial institution makes unilateral decisions in chargebacks, and that decision is carried out by PayPal.  PayPal plays no part in a chargeback other than supply the when, what, and where...so I disagree with you.  That doesn't mean that either of us is necessarily right -- or wrong, just that, knowing the process, I disagree.


yes the financial institution does make the decision on if the buyer gets a refund.  But paypal seller protection policy protects the seller from being the one who pays for that refund. 

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
Message 12 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

@myangelandmyprincess  Where is that info in PayPal's UA pertaining to chargebacks?  TIA

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin
Message 13 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

As long as you are eligible for PayPal Seller Protection, we’ll cover your loss – even if you lose the chargeback.

 

https://www.paypal.com/us/webapps/mpp/security/resolve-disputes

 

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
Message 14 of 23
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Paypal case. Buyer opens not received disipute with their financial institution after delivery

"

To be covered by PayPal’s Seller Protection program for a buyer’s Unauthorized Transaction claim, you must meet both the basic requirements listed above and the additional requirements listed below:

  • The payment must be marked “eligible” or “partially eligible” for PayPal's Seller Protection on the Transaction Details page.
  • You must provide proof of shipment or proof of delivery as described below."
Message 15 of 23
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