eBay

wilterneast · ‎07-08-2019

Hello, on my main seller account, I am a top rated seller. I sold an item yesterday, and about 6 or 7 hours later, I got an email from paypal that there "may have been unauthorized access" on the buyers account, and it said to answer some questions. They asked if I shipped the item yet (I did not), and The question first question was if I would like to refund, and the second it seemed to be if the address where the buyer asked it to be sent was the same they had on file, and it appeared that it was. I clicked refund buyer, and then it brought me to the questions about the buyers address. It did not refund the buyer as of yet.

In any event, it said "Paypal is now reviewing the case". My question is though that the sale is still active, and they didn't refund the buyer yet, and on my ebay page it says to ship. With Top rated, you have to ship within 1 business day or it will be considered late shipping. But there's no indication on the ebay page that paypal is looking into this. On the paypal information for the transaction, it says there is a case open on it. The "issue refund" button is still available. Should I just wait and see what happens, or should I just issue refund and cancel the sale on ebay? I don't want to get a blemish for not shipping on time, but in this case it's not my fault.

goodluckselling · ‎07-08-2019

It is important to know your eBay and Paypal seller protections. If you are shipping to the address in the paypal payment details you would be covered for paypal unauthorized use as long as you have tracking or a post office receipt showing the address.

Since you already asked Paypal to refund, I am not sure if you should do anything else at this point. If it does get refunded, you might get an out of stock defect here at eBay? I am not sure how they handle this area, but you might have to call eBay and provide them with info that paypal asked you to refund?

Good Luck Selling!

trukur_0 · ‎07-08-2019

You got an email outside of ebay and did you click a link within it?

If yes...

I would suggest logging into Paypal right now (and I mean go to www.paypal.com) and change your password to something else that is at least 12 long random upper and lower case characters and numbers.

That's just my suggestion, I would do that right away, I truly can not elaborate further on what you should do about the cancellation, that part just makes my head spin but I would 100% go change your Paypal password right now.

charity_scents · ‎07-08-2019

After you change password as @trukur_0 said, you should look at the transactions on your paypal and ebay accounts to see where you stand. Return here with further questions after you evaluate. Don't ship item until you've evaluated where the transaction stands. Guessing it is possibly a scam.

If it is a phishing email forward to spoof@paypal.com

wilterneast · ‎07-08-2019

No, it is a real paypal case. I don't click on links in emails. I was hoping it was a spam email, but this email had all the information of the sale. I still did not click any links, I went separately to my paypal, and to the transaction in question, and it was indeed real.

trukur_0 · ‎07-08-2019

That bit about how you logged in is good news...

I suppose I would check to see if I could afford the "late" defect, meaning ample room for it.

That won't fix the problem but it can afford peace of mind, as this buyer may have to wait an extra day or two.

I suspect Paypal won't cancel your ebay side of things until they're finished reviewing the case. I am not sure how long this could take, perhaps message the buyer thou there may be delays there (or no reply at all) and that means little too.

Perhaps call Paypal, see what they have to say.

Ask them how long you should wait, what you should do in terms of the shipping and the defect for lateness, and they may not be able to offer much but those folks should be pretty familiar with how ebay works.

goodluckselling · ‎07-08-2019

@trukur_0 wrote:
That bit about how you logged in is good news...

I suppose I would check to see if I could afford the "late" defect, meaning ample room for it.
That won't fix the problem but it can afford peace of mind, as this buyer may have to wait an extra day or two.

I suspect Paypal won't cancel your ebay side of things until they're finished reviewing the case. I am not sure how long this could take, perhaps message the buyer thou there may be delays there (or no reply at all) and that means little too.
Perhaps call Paypal, see what they have to say.
Ask them how long you should wait, what you should do in terms of the shipping and the defect for lateness, and they may not be able to offer much but those folks should be pretty familiar with how eBay works.

The buyer is aware there was a problem and paypal will inform them of all the findings the same as they are informing the seller.

The only thing I would do now is to contact eBay and ask them how to handle this paypal unauthorized payment case?

Good Luck Selling!