Hi All,
I have just sold a reasonably expensive item (~AU$1000), and the buyer immediately requested a cancellation citing "ordered by mistake". Previously, I've accepted cancelled orders without giving it much thought, but I looked into this a little further, and found the post below stating that buyers cancelled sales still cost sellers fees.
https://community.ebay.com/t5/Ask-a-Mentor/cancellation-request-refused/td-p/32465572#:~:text=Seller....
Is this true?
Looking at the cancellation details, it shows that the refund value is approximately AU$100 less than the purchase price, and there are approx AU$150 in credited fees. Presumably, these credited fees mean that I won't have to pay that amount for future sales, but it also means that if I don't have future sales (which is possible, I'm not a regular seller) then I lose those fees unless this same item sells again some time in the future (which isn't guaranteed).
Have I understood this correctly?
