Not as Described Return

[taylors996]

12/06/18 I have a question about  Not as Described return. The Return automatic approved for Return.  Months before I had turned off automatic returns for my account.  So I called and asked what was up. The CS rep said I had 3 business day to come to an understanding with the Buyer. and the Buyer had 5 business day to return the item. Then once I got the item back I had 2 business day to appeal and I could not appeal until I got the item back.  That is fine. 

So an few hours later same day. I got an Email from Ebay saying I had lost the appeal. Now funds are automaticly deducted from my account, return closed.

How can I lose an appeal if I did ask for one and I was told you can't appeal until I get the item back?

[ersatz_sobriquet]

Yikes. Sounds like some customer service rep overstepped their bounds, filed an appeal on your behalf without your consent, or filed one for the buyer who was impatient and wants their money back and they called ebay and threw a fit. CS reps have been known to appease buyers at any cost to sellers and if one is a squeaky enough wheel the CS rep will just override the entire return system unfortunately. Call again and try to find out what's up, but I have never heard of a case closed without seller resolution getting overturned, has anyone reading? 

[threshold.sales.group]

OP, so you called seeking an explanation or clarification of a policy and instead afterwards the c-s rep without your approval escalates the case (which he/she knows you'll lose)?  Good grief folks that's just nuts.  

[goodluckselling]

Buyers are required to send the item back before they can get a refund.  Some sellers do report the events you described but eBay has told us many times they require buyers to send the item back.

If the CSR person misunderstood some of your questions or instructions and you stressed repeatedly and or with some anger that you do not approve this return and or process, it is possible the CSR person took that to mean you wanted to escalate the request into a case by which they will make a final decision on behalf of both buyer and seller.

This is what sounds like happened to you?

Good Luck Selling!

[ersatz_sobriquet]

I think you got the anger part right, goodluckselling. I've called once in early snad days when buyer was clearly wrong and won't call again unless they mess up my billing. I think CS reps do what they want quite often and will penalize a seller as they see fit, they have the ability and the answers to questions to CS reps are all over the board. There is a SEVERE lack of training with CS reps at ebay. That a CS rep took it that the seller "wanted" an escalation? Hello. Really? We all know how that story ends. 

[threshold.sales.group]

Yes, plus the return had **already* *been auto accepted. Unless the OP in the system requires an RGA/RMA then all SNAD returns are auto accepted.  That's what c-s should have told the OP.  After  There was absolutely nothing to escalate, no reason whatsoever other than to punish the OP. 

[rdj831]

Sounds like eBay needs to hire some sellers as CS reps.