mam98031 • Volunteer Community Member • Buyer/Seller since 1999
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799
For me, on any chargeback dispute I get, I respond to and provide any and all evidence I have to dispute what the buyer is saying / claiming. Not recognized is one of the easier things to prove is wrong between the Order Form, feedback if they left any and any emails you may have had with the buyer.
I don't ever sit back and just wait for a determination.
@pjcdn2005 wrote:There is no $20 charge if you win the dispute and as mentioned, you do win it in there is delivery confirmation.
There is no fee for winning a dispute. The $20 fee is only charged if you lose the dispute.
Dispute fees
When a buyer files a payment dispute, the seller will be charged a dispute fee if they are found responsible for the disputed amount. eBay will waive the dispute fee if the dispute is eligible for payment dispute seller protections.
Sellers will not be charged more than one dispute fee for an order.
I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799
@robbie31415 wrote:Sorry, 😞 I thought I'd just bring some updates from what I'm seeing for these.
Chargebacks are very rare for me, so it's hard to see how eBay changes things over the years.
I thought since I finally got one that I haven't had for a long while I'd give some updated information on what you see
BTW, I stopped following that thread so I never saw if they ended up actually providing some screens between the two people. If actual chargeback happened.
Not sure what over the years means. Ebay handling Chargebacks is a more recent thing. They have only had them since they became our Money Processor, before that PayPal handled them.
@sdneped wrote:
@12345jamesstamps wrote:Basically, the bank will get back to eBay telling eBay about the outcome of the dispute.
No, that's impossible. eBay has no idea who the bank is, let alone has any way to contact the bank.
Instead, either PayPal or Adyen was hit with a chargeback from the buyer's bank
-- so either PayPal or Adyen will get back to eBay telling eBay about the outcome of the dispute.
Ebay is a licensed Money Processor, just like PayPal is. Ebay uses Adyen to handle the literal money just as PayPal is now using Bancorp Bank and Synchrony Bank.
Paypal is NOT a bank nor is Ebay, so they have to have actual banks to be a Money Processor.
Ebay does get the notice of a Chargeback and they are the ones we submit any info we want to be supplied to the financial institute for consideration.
@robbie31415 wrote:
@mam98031 wrote:I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799
So tell me. How do I respond to this chargeback?
Is response done via Facebook CS?
Did you read the link I gave you? It contains instructions.
@robbie31415 wrote:
@outfittersupport wrote:@mam98031 stated it well. Also if outside intervention gets involved there's a lot more steps too.
Nope. There are 0 more steps. Even if buyers financial institution awards in buyer favor. There is nothing for the seller to do, seller takes no loss only eBay does.
I don't get why people struggle with understanding this process.
There is no evidence to give and there is nothing to do.
If that is what you have convinced yourself of, there isn't much more anyone can do. IDK how experienced of a seller you are, but I can tell you from personal experience you are incorrect. If you would just read the link you would be better informed.
Now you may not have any evidence to supply to the Chargeback, that could be true, but if you do, it can be submitted. What evidence you might have will be dependent upon the reason the buyer opened the dispute.
Challenging the payment dispute
If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. Here’s how:
- Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub.
- Select Challenge dispute and provide proof and select Continue.
- To request a return, select Try to get my item returned and verify or edit your return address
- Make sure the information is correct, add supporting text, and/or upload new evidence.
- Select Submit.
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799
