eBay

lm5280 · ‎02-06-2018

I've had a bad experience with my last purchase and been buying on here for years.

I won 4 bottles of Men's Burberry cologne, the seller then messages me days later saying he doesn't want to ship items as the post office told him he'd have to ship them separately.

This isn't my issue, if I bid many times and win an item and get a great deal on it, the seller shouldn't take the purchase back cause he feels like he's not getting his money's worth.

I get it costs more to send seperate, however this person should've sent me the items I really wanted hence the multiple bids.

I did get my money back however the money back doesn't equal the items I won and the seller knew that and took the items back.

tunicaslot · ‎02-07-2018

em - you've read my posts long enough and have seen me say that I have honored my sales - when I've made mistakes - so I do think that sellers need to honor their listings. On the other hand - I'm sorry but it isn't the end of the world!

There are more important things going on right now then someone getting upset about not receiving their cologne. We know that Ebay does not educate sellers or buyers here. When new - I'd like to give them the benefit of the doubt - they definitely know after receiving a defect and bad feedback that they did wrong and won't do it again.

It sometimes takes a life and death situation for people to realize how unimportant some things are - they're nuances - nothing more when compared to the larger picture. I'm a by the book type of person - but even I will give people some slack - because none of us are perfect. We can't make someone do the right thing - but what goes around does come around eventually - and in this seller's case - sooner rather than later. Being I just found out about the fl oz stipulation after selling here for 20 yrs - yes - I'm cutting this seller some slack.

castlemagicmemories · ‎02-07-2018

wrote:
wrote:
You are right, and Ebay frowns on a seller cancelling.

Having said that, Ebay can no more force a seller to ship than they can force a buyer to pay.

Sometimes things don't work out; sorry, OP.
True, but seller sould get a strike for doing so.

If you call Trust and Safety, that puts that seller on their radar.

castlemagicmemories · ‎02-07-2018

Depending on what reason they used, they may very well have got a defect.

emerald40 · ‎02-07-2018

wrote:
em - you've read my posts long enough and have seen me say that I have honored my sales - when I've made mistakes - so I do think that sellers need to honor their listings. On the other hand - I'm sorry but it isn't the end of the world!

There are more important things going on right now then someone getting upset about not receiving their cologne. We know that Ebay does not educate sellers or buyers here. When new - I'd like to give them the benefit of the doubt - they definitely know after receiving a defect and bad feedback that they did wrong and won't do it again.

It sometimes takes a life and death situation for people to realize how unimportant some things are - they're nuances - nothing more when compared to the larger picture. I'm a by the book type of person - but even I will give people some slack - because none of us are perfect. We can't make someone do the right thing - but what goes around does come around eventually - and in this seller's case - sooner rather than later. Being I just found out about the fl oz stipulation after selling here for 20 yrs - yes - I'm cutting this seller some slack.

Remember, we have newbies reading these threads.

I just find the response we give to this type of question is inconsistent. Either we tell all sellers to honor their commitment or we let them have excuses for it.

So we give this seller a pass because he has to send the bottles separately.

What about the seller who underestimates shipping?

What about the seller who did not get the price he wants?

emerald40 · ‎02-07-2018

wrote:
Depending on what reason they used, they may very well have got a defect.

__________________________________________

I am curious if they even cancelled. Just sent the money back friends and family hoping the buyer would not know the difference.

Or if they used buyer requested or problem with address.

goodluckselling · ‎02-07-2018

wrote:
I've had a bad experience with my last purchase and been buying on here for years.
I won 4 bottles of Men's Burberry cologne, the seller then messages me days later saying he doesn't want to ship items as the post office told him he'd have to ship them separately.

This isn't my issue, if I bid many times and win an item and get a great deal on it, the seller shouldn't take the purchase back cause he feels like he's not getting his money's worth.

I get it costs more to send seperate, however this person should've sent me the items I really wanted hence the multiple bids.

I did get my money back however the money back doesn't equal the items I won and the seller knew that and took the items back.

Although I do not agree with the actions or the reason the buyer gave you, eBay sellers do have the right to cancel a transaction before they ship it. It hurts them in seller standards badly to do this but it is an option for every seller on every transaction.

If this seller has a large enough percentage of this kind of actions they will get restrictions and perhaps a suspension from selling on eBay. This is one way eBay vetts it sellers and eBay does not like cancelled transactions from sellers at all.

I am sorry about your buying experience. You can leave your feedback in the form of an opinion to let others know of your experience.

Good Luck Selling!

tunicaslot · ‎02-07-2018

wrote:
wrote:
em - you've read my posts long enough and have seen me say that I have honored my sales - when I've made mistakes - so I do think that sellers need to honor their listings. On the other hand - I'm sorry but it isn't the end of the world!

There are more important things going on right now then someone getting upset about not receiving their cologne. We know that Ebay does not educate sellers or buyers here. When new - I'd like to give them the benefit of the doubt - they definitely know after receiving a defect and bad feedback that they did wrong and won't do it again.

It sometimes takes a life and death situation for people to realize how unimportant some things are - they're nuances - nothing more when compared to the larger picture. I'm a by the book type of person - but even I will give people some slack - because none of us are perfect. We can't make someone do the right thing - but what goes around does come around eventually - and in this seller's case - sooner rather than later. Being I just found out about the fl oz stipulation after selling here for 20 yrs - yes - I'm cutting this seller some slack.
Remember, we have newbies reading these threads.

I just find the response we give to this type of question is inconsistent. Either we tell all sellers to honor their commitment or we let them have excuses for it.

So we give this seller a pass because he has to send the bottles separately.

What about the seller who underestimates shipping?

What about the seller who did not get the price he wants?

I'm well aware we have newbies reading this thread - that being said - I believe the seller is wrong and should have shipped - I believe if you underestimate shipping - the seller should take the hit and ship - I believe that a seller shouldn't cancel if he doesn't get the price he wants - in the end he'll get a defect and probably a negative feedback but..... as a buyer I think we have to sometimes quit making such a big deal out of little things and give people a break.

If this was an established seller - I don't give them a break as they should know better. We all make mistakes and I own them - but it is nice when my buyer is kind and understanding rather then go off on a rant.

castlemagicmemories · ‎02-07-2018

wrote:
wrote:
Depending on what reason they used, they may very well have got a defect.

__________________________________________

I am curious if they even cancelled. Just sent the money back friends and family hoping the buyer would not know the difference.

Or if they used buyer requested or problem with address.

Hard to know what they did. They may have just refunded.

castlemagicmemories · ‎02-07-2018

wrote:
wrote:
em - you've read my posts long enough and have seen me say that I have honored my sales - when I've made mistakes - so I do think that sellers need to honor their listings. On the other hand - I'm sorry but it isn't the end of the world!

There are more important things going on right now then someone getting upset about not receiving their cologne. We know that Ebay does not educate sellers or buyers here. When new - I'd like to give them the benefit of the doubt - they definitely know after receiving a defect and bad feedback that they did wrong and won't do it again.

It sometimes takes a life and death situation for people to realize how unimportant some things are - they're nuances - nothing more when compared to the larger picture. I'm a by the book type of person - but even I will give people some slack - because none of us are perfect. We can't make someone do the right thing - but what goes around does come around eventually - and in this seller's case - sooner rather than later. Being I just found out about the fl oz stipulation after selling here for 20 yrs - yes - I'm cutting this seller some slack.
Remember, we have newbies reading these threads.

I just find the response we give to this type of question is inconsistent. Either we tell all sellers to honor their commitment or we let them have excuses for it.

So we give this seller a pass because he has to send the bottles separately.

What about the seller who underestimates shipping?

What about the seller who did not get the price he wants?

If I may interject here, I think there is perspective to be gained from looking at the big picture.

No one is advocating a free pass or saying that sellers should not honor their commitment. Many sellers do take responsibility for their mistakes and honor the sale.

I don't think anyone is saying that a new seller should not follow the rules, or act with integrity. It is just logical that a new seller is more apt to make mistake and panick and/or not know what to do, and could bail. They may not be able to absorb the cost of their mistake. They may not know or feel they should. Not saying this is right, but it is more understandable when a new seller does this.

So I believe both your view, Em, and Tuni's are compatible. We can agree to disagree.

gracieallen01 · ‎02-07-2018

Just an opinion here, but I would venture to guess that there are very few people selling online that haven't, especially when new, blown it on shipping - AT LEAST once.

Coming to the boards and getting a pat on the head and a 'there, there' is one thing, but the seller has to learn - either the hard way or by studying and research or at the hand of someone that has gone through it (which people seldom, if ever, learn from the experience of others).

ebay continues to show it's TOTAL lack of concern by touting how easy it is to sell - WITHOUT mention of the responsibilities involved - except in some far off, hidden pages of FAQs. And, I also think, all too often, too many are offered a 'pass' when they come here.

(personal opinion - your mileage may vary)

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

tunicaslot · ‎02-07-2018

Totally agree grace! But the OP is the buyer not the seller and I don't think it's unreasonable for people to calm down instead of going ballistic when a newer seller makes a mistake like this.

If this is the worst type of situation you have had to deal with - wait until it is a life and dealth one.

emerald40 · ‎02-07-2018

wrote:
wrote:
wrote:
em - you've read my posts long enough and have seen me say that I have honored my sales - when I've made mistakes - so I do think that sellers need to honor their listings. On the other hand - I'm sorry but it isn't the end of the world!

There are more important things going on right now then someone getting upset about not receiving their cologne. We know that Ebay does not educate sellers or buyers here. When new - I'd like to give them the benefit of the doubt - they definitely know after receiving a defect and bad feedback that they did wrong and won't do it again.

It sometimes takes a life and death situation for people to realize how unimportant some things are - they're nuances - nothing more when compared to the larger picture. I'm a by the book type of person - but even I will give people some slack - because none of us are perfect. We can't make someone do the right thing - but what goes around does come around eventually - and in this seller's case - sooner rather than later. Being I just found out about the fl oz stipulation after selling here for 20 yrs - yes - I'm cutting this seller some slack.
Remember, we have newbies reading these threads.

I just find the response we give to this type of question is inconsistent. Either we tell all sellers to honor their commitment or we let them have excuses for it.

So we give this seller a pass because he has to send the bottles separately.

What about the seller who underestimates shipping?

What about the seller who did not get the price he wants?
If I may interject here, I think there is perspective to be gained from looking at the big picture.

No one is advocating a free pass or saying that sellers should not honor their commitment. Many sellers do take responsibility for their mistakes and honor the sale.

I don't think anyone is saying that a new seller should not follow the rules, or act with integrity. It is just logical that a new seller is more apt to make mistake and panick and/or not know what to do, and could bail. They may not be able to absorb the cost of their mistake. They may not know or feel they should. Not saying this is right, but it is more understandable when a new seller does this.

So I believe both your view, Em, and Tuni's are compatible. We can agree to disagree.

Yes, but what do we tell new sellers when they mess up.

We read them the riot act that he should have read the rules and the boards before jumping in.

emerald40 · ‎02-07-2018

wrote:
Totally agree grace! But the OP is the buyer not the seller and I don't think it's unreasonable for people to calm down instead of going ballistic when a newer seller makes a mistake like this.

If this is the worst type of situation you have had to deal with - wait until it is a life and dealth one.

_________________________________________________

I do understand what you are saying, believe me. Right now worrying about husband''s high PSA.

But you have to separate that out when you run a business. Buyers do not want to hear about your problems as they have their own.

And they are not sympathetic to your mistakes. They want what they bought and paid for.

I am a bit sympathetic to them because I have encountered more than a few sellers who after I won something weaseled out of the deal. One had the audacity to cancel saying problem with address - one that I have successfully received over 400 packages to.

gracieallen01 · ‎02-07-2018

Yes, I realize the OP is the buyer - an onlooking bystander to the thread.

I can see your point, and can sympathize. (I still blow it on shipping upon occasion - I may moan and groan about it, but it is MY fault). It is a hard call when to and when not to give a 'pass'. There is, however, no excuse for sellers, new or old, not taking personal responsibility when going into the public arena of trade.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

goodluckselling · ‎02-07-2018

wrote:
Just an opinion here, but I would venture to guess that there are very few people selling online that haven't, especially when new, blown it on shipping - AT LEAST once.

Coming to the boards and getting a pat on the head and a 'there, there' is one thing, but the seller has to learn - either the hard way or by studying and research or at the hand of someone that has gone through it (which people seldom, if ever, learn from the experience of others).

ebay continues to show it's TOTAL lack of concern by touting how easy it is to sell - WITHOUT mention of the responsibilities involved - except in some far off, hidden pages of FAQs. And, I also think, all too often, too many are offered a 'pass' when they come here.

(personal opinion - your mileage may vary)

I think you are forgetting eBay does encourage new sellers to read and learn from a number of different areas and sources. They actually do this is a number of different areas and through out the setting up your selling account and the listing process. We are experienced sellers and we gloss right over most of this info but it is there for all sellers to see.

many links in the seller hub.
Info at the bottom of every listing page.
emails to sellers when they start,
special forum boards to learn from
suggestions when bulk editing
suggestions with auto fill info when listing
Terms of use

There are many alerts eBay give all the sellers. Experiences one like us miss them for the most part and new sellers many times do not take the time to read and learn, but I really can not blame eBay for not supplying the info.

Good Luck Selling!