eBay

andys_must_have_collectibles · ‎04-29-2021

All of my listings clearly state I only ship to the 48-Continental US. Buyer won an item and the shipping address was in Chili. I contacted the buyer and explained I do not ship outside of the US. Buyer responded in Spanish which I do not read or write. I explained this. Buyer then responded in English stating he had an office in Miami. I thought this sounded like a scam, and did not reply back, and cancelled the order due to address problem and re-listed the item. Buyer re-bid and won under a different name with a Florida address. Now, buyer has left me negative feedback stating I do not read very well and do not work to address issues. (I have my MBA, so I can read, just not Spanish). My reputation is clearly evident by all of my other feedback as both a seller and a buyer. I appealed to eBay to remove negative feedback, but they sided with the buyer. Very disappointing. I am an honest seller and a non-vindictive person. I simply responded to the negative feedback stating I did respond appropriately. I just wish eBay was more supportive of sellers. Now, I have one negative feedback to 240 positive. Very unfair.

funkyfreshmike.2013 · ‎04-29-2021

Next time use google translate. You have an MBA so you should have known that. The first listing I looked at had $ 19.99 for first-class shipping? A bit steep, no?

farmalljr · ‎04-29-2021

You apparently do not have your shipping policies set up properly. First, because you apparently are allowing international buyers by not setting your policy to US shipping ONLY.

Secondly, you can only choose to ship within the US and it's territories. You can't choose CONUS only. There is no reason NOT to ship to all of it.

Lastly, I will suggest you read the user agreement, ALL of it. Understand what your obligations are. You are the one setting your terms WITHIN what eBay will allow. You can put in your listing whatever you want, but it means diddly squat. You have to follow the rules. But you MUST do what is required by eBay, despite any of your own objections. If you don't, eventually it will cause you great headaches.

andys_must_have_collectibles · ‎04-29-2021

Thanks everyone for the information. I've been selling on eBay for a number of years, and never had an issue. I went back and set my perimeters regarding international shipping restrictions. I appreciate everyone's feedback, although this is supposed to be forum for helping each other. The sarcasm from some were not necessary. Thanks.

aelanna · ‎04-29-2021

By default, Ebay sets all listings to ship internationally. You have to manually uncheck the box for that in the listing when you set it up. It's a pain. It should default to NOT ship internationally, but whatever.

andys_must_have_collectibles · ‎04-29-2021

Thank you! That's just what I did a few minutes ago.

fashunu4eeuh · ‎04-29-2021

Since the buyer had a domestic address, i would not have cancelled the sale. Many international buyers have forwarding addresses. It is not evidence of a scam.

releasethekraken_1 · ‎04-29-2021

@fashunu4eeuh wrote:
Since the buyer had a domestic address, i would not have cancelled the sale. Many international buyers have forwarding addresses. It is not evidence of a scam.

OP clearly stated that the shipping address was in "Chili".

releasethekraken_1 · ‎04-29-2021

@andys_must_have_collectibles wrote:
Thanks everyone for the information. I've been selling on eBay for a number of years, and never had an issue. I went back and set my perimeters regarding international shipping restrictions. I appreciate everyone's feedback, although this is supposed to be forum for helping each other. The sarcasm from some were not necessary. Thanks.

It's "Chile", not "Chili", and "parameters", not "perimeters".

Just helping out a fellow MBA.

Anonymous · ‎04-29-2021

@farmalljr wrote:
Secondly, you can only choose to ship within the US and it's territories. You can't choose CONUS only. There is no reason NOT to ship to all of it.

Yes, you can set shipping preferences to the contiguous states exclusively. Sellers that ship with UPS and FedEx often exclude Alaska and Hawaii.