Non-Payment

[na.zdrowie]

I have a  buyer who has not paid. I can not locate where to report this to Ebay. Anyone know where that is? I only use a computer so please keep that in mind when explaining how to "get there."

[coastaltechsolution · Accepted solution]

How long has it been since non payment?

I believe eBay gives Buyer 4 days?

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137 

[donsdetour]

It is an automated process these days: after so many days your fees should be refunded as well as able to relist the item if they do not pay.

Also give them an unpaid item strike.

[buyselljack2016]

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[fashionsandbeauty4u]

"

"If you only sell occasionally or you haven't yet set up your Preferences for items awaiting payment, you can send the buyer an invoice to remind them to pay. Here's how:

1. In your Sold items in My eBay, select the item.
2. Select More actions.
3. Choose Send invoice.

If the buyer still hasn't paid after you've sent the invoice, and it's been more than 4 calendar days since the listing ended, cancel the order by selecting the Cancel order button below and choosing Buyer hasn't paid in the drop-down menu."

[buyselljack2016]

@na.zdrowie 

My understanding is that with the new policy it is  "automatic" if the seller has it set up to be automatic. After 4 days, on the 5th day eBay will cancel for non-pay.

eBay will send the buyer a reminder.

If not set up, then after 4 days (on the 5th day) the seller is given the option to cancel the sale selecting "buyer did not pay" as the reason.

[erkosuniverse]

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[dryophelia]

It's not perfectly clear how it works. I asked on last weeks chat and it seems 'there's a ticket' for the page to be cleared up.

Sellers can set the automatic process here. It's a link on the Help page posted in the HELPFUL answer to this thread.