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No more real time traffic reports?

Mine stopped on the 9th

Message 1 of 24
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23 REPLIES 23

No more real time traffic reports?


@skeletonstore wrote:

Mine stopped on the 9th


Hey @skeletonstore! We are sorry that you are running into this issue when trying to view your traffic reports. We recommend to go ahead and reach out to customer service here so that way they can look into it for you!

Devon,
eBay
Message 2 of 24
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No more real time traffic reports?

@skeletonstore  you're not the only one experiencing this issue.

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Traffic-Page-Purely-Retroactive-Now/m-p/32... 

 

It seems like traffic and sales reports are "stuck" on June 9th for some reason.

Message 3 of 24
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No more real time traffic reports?

Not to worry. Just call Customer Service and they'll sort everything out for you. Ha! I wonder if any of the blues have ever called CS.

Message 4 of 24
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No more real time traffic reports?

Did you want the OP to reach out to Ebay customer service? lol.

Message 5 of 24
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No more real time traffic reports?

@wrong66 

lol!

Message 6 of 24
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No more real time traffic reports?

CS will tell the OP that they put a note on the account and to wait 24-48 Hrs. and it should be fixed 😁

Message 7 of 24
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No more real time traffic reports?

@coastaltechsolution 

And they will notify them when it is fixed. 🤣😂😆

Please...

Message 8 of 24
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No more real time traffic reports?


@ckimodog wrote:

@coastaltechsolution 

And they will notify them when it is fixed. 🤣😂😆

Please...


1.jpg

Message 9 of 24
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No more real time traffic reports?

Can you start removing posts about people complaining about sales? It's so annoying and people post it everyday. 

Message 10 of 24
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No more real time traffic reports?

@eunster1313 

 

Hang in there buddy, all should be fixed in the next seller update 😂

Message 11 of 24
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No more real time traffic reports?


@valueaddedresource wrote:

It seems like traffic and sales reports are "stuck" on June 9th for some reason.


@valueaddedresource 

 

Per devon@ebay's solution, customer service can look into that for the OP, so problem solved.

Message 12 of 24
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No more real time traffic reports?

That seems to be the SOP for the blues. Don't offer a solution or an answer, just refer them to CS. Very sad, as we all know where CS will get you. 

Message 13 of 24
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No more real time traffic reports?

 I wonder if any of the blues have ever called CS.

 

@wrong66 

 

LOL!  I was thinking the exact same thing!  I think one of them did once, and was given the incorrect information about filing an INR when something was missing from your order.  Anybody still waiting for a callback from 2019?

 

Message 14 of 24
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No more real time traffic reports?


@ckimodog wrote:

Did you want the OP to reach out to Ebay customer service? lol.


Hey @ckimodog! Yes if OP can reach out to customer service to get a ticket open in this issue and it looks like there may be a few having similar issues so I can also open a ticket for this issue as well.

Devon,
eBay
Message 15 of 24
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