New messaging?

[redlinear]

Is there a way to go back to the old messaging view?
This new one really stinks!   

[eburtonlab]

It appears that eBay has made the new "chat-style" format the only format for desktop messages.

Be sure to use the "Updated messaging feedback" link in the lower right to let eBay know how you feel about the new format.

[thecatspyjamas48]

I agree that this is awful.  Way to busy and distracting.  I didn't pull any punches when I let eBay know how horrible this is, and asked if it was possible to switch back to classic view.

[theropshop]

We had previously opted to switch back to the old style. Like others are saying, that doesn't seem to be an option today as we're seeing the new format again. Our problem is that ALLLLL of our messages since Jan 2 are now showing in our inbox. We previously had a custom folder that we would move messages to once they were replied to. We moved them there this morning and it still seems they are showing in the Inbox, also. Do we need to Archive instead? Is there a setting to change somewhere to move them out of the inbox once we reply? Does anyone have any ideas or seeing the same issue? Once we move a message, if we search the username, it still comes up but doesn't tell you WHERE it is saved. Which also seems confusing.  

[mine_yet-60]

Been writing Ebay for two days about the new messaging system and how it stinks.  First scroll bar to have to try and read down message is faint and hard to keep one's mouse on or if using a laptop and no mouse really hard to scroll down.  Because now were made to scroll down the whole page to see the items picture , the price and even try to read the message from offers , sellers etc..

The OLD (BETTER) version showed us a full page (easy to read and not small print).  Messages in one area of My Ebay for inbox.  Click sent and knew those messages are all the sent area.  

The print and messages are coming in so discombobulate I can't figure out what's what!  Then in using a laptop with no mouse as I use it in bed sometimes while watching TV.  The page takes forever to scroll down and then click a box ( square) to delete the messages.  I used to just read full pages showing picture, offer price, shipping and then it was one click for delete at top of messaging.

Can you make us work any harder to use this website.  Are techs bored.  Why do they keep changing things that actually work!

[winterpalace25]

This morning my husband got a message in his email from the seller of an item he had just bought. When he clicked on Respond, he got the new message page. He said, what the hell is this?? Where is the message?? Where do I write my message?? 

I said, this is the new message page that everybody hates.  Then I helped him search for the non-box for his response and the arrow to send it.  My husband is a frequent buyer on eBay and is pretty savvy when navigating it. But he was completely flummoxed with this change.

[movieman630]

As usual... Updates for things we didn't need updated.  I much preferred the typical "email" format.  I don't need a text message format.  I don't use a phone.  I still use a computer.

How about updating categories?  We have categories under Militaria for every campaign up to Desert Storm (1991) but still not categories for OIF and OEF.  Just as an example.

[mensoddsntrends_2]

I HATE IT!  EBAY PLEASE LET US CHOOSE TO KEEP THE OLD VERSION! 

I use a PC mostly and I cant see enough of what I am writing to even review my own message before I send it! I write to EVERY customer and this change is making it harder for me to provide that extra customer service that I want to provide!! And I chose what to open so I know what I need to still look at. I know this will mess me up by auto opening an message I am not ready for and will not see it highlighted to go back to. I seriously am past tired of how much ebay makes changes that make selling harder and harder!!! But hey, they don't listen to any of us anyway! 😡 😠 

[ltldpr]

Not a fan. It forced itself on me just now. The top message was a survey so I clicked the survey link only to find out it had expired. Looked at the date on the message and it was from August. Why is the top message from August when it's November?  

Then when I tried to delete it, it wouldn't delete. Gotta click the little box for that. The one under it was more spam about fast payouts from this week. Why wasn't it on the top instead of one from August?

I agree with others: it was not broken. It worked, so they made it awful. 

[xxthebeastxx]

VERY POINT ON!! THANK YOU!!!!

eBay... TURN YOUR EARS ON AND OPEN YOUR EYES WIDE!

TRASH THE NEW MESSAGING FORMAT... AND PLEASE DO IT NOW!!

IF YOU WERE TO TAKE A VOTE... CLASSIC WOULD WIN BY A LANDSLIDE!!!!

[bob-here]

ME too!  And the say there's a classic version on the bottom right of the messages - But of course, its a lie!

>  Clearly you all see that ebay handed over their formatting to a AI Computer.  No human would do this, but a computer AI program never learned to read in book format!  Make sense what's going on?  THen I tried to chat with a Agent and of course - they don't have offer it. 

ebay is preparing to connect to you directly.  Jab gave everyone a ip address so they are preparing to connect to you and your brain. 

[timerovertreasures]

I don't like it. The columns aren't the right width and format incorrectly if you adjust the page zoom. Make sure you give feedback on the message page. There should be a link on the bottom right hand of the page with "updated messaging feedback".

[bob-here]

OK - ebay agent could not help. 

In My Opinon - IT SEEMS EBAY MAY HAVE LOCKED THE IPHONE SETTINGS ON THAT PAGE FOR EVERYONE, so US ON A DESKTOP ARE LOCKED IN DEALING WITH A IPHONE SETTINGs.

Agent said there is NO Bottom right button!  Someone gave us bogus solutions!

I tried and explained 100s of us having the same issue and talking about it in the Community Chat.  Worthless as usual.  When ebay is working, it works great, but when they lock, and change page formats - ITS A NIGHTMARE. 

Only shows us who is in control over us!  AI clearly has full control over ebay, and is creating and resetting pages to ITS DIGITAL AI READING PROGRAM.   NO ACTUAL HUMAN can read this, as AI thinks its "normal" format.   Agree anyone?

New messaginig is 99% total krap.  You can't use ebay on a desktop anymore for any messaging...

[ralpht.foster]

I tried to send a new update email but all I got was old email so unable to update buyer. But no problem just call the buyer by phone and do some grown up business with out screwing around on ebay for hours with some creation by kids who are still wet behind the ears.  JUST USE THE PHONE FORGET THIS STUPID MESSAGING SYSTEM..........

[mandicrafts]

Has anyone noticed that the email you get for showing you have a new eBay message is still in the OLD easy to read format, and has the blue button for "reply with offer". But if you click on it, it takes you to the new format on eBay (or even if you go into messages in eBay) and there is only a "send offer" button once in 10 messages??? So hit and miss. I had to chat for 2 days with a buyer to get a sale because I couldn't "reply with offer" like it showed me on the email version.
I also use a PC and the page is so cramped and small. I had to figure out for myself that you can't sort by "sent" anymore because it is all lumped in together. And I also don't like it marks the top message as "read" even though you haven't read it yet because you were going in to see something else. It may cause us missing out on that top message.