03-30-2016 07:03 PM - edited 03-30-2016 07:04 PM
I just found a short but interesting article that was just posted on Ina's site about some new changes being initiated to ebay search designed to "enhance" customer search results. The article quotes excerpts from eBay product manager Jason Fletchall taken from eBays corporate blog. Here are a few doozys:
"Providing too many options can be overwhelming for people shopping on eBay"
"At eBay, we've started enhancing our product and search results pages that will meet our customer needs at each step in the shopping process."
"As consumers browse eBay, we've leveraged machine-assisted and deep learning features to help surface the best items for their needs."
"Our goal is to make it easier and more convenient to understand the unparalleled breadth of eBay's inventory, as well as quickly cut through this inventory to find the best deal for you. Doing this well involves understanding the tradeoffs between different listings for something you are shopping for."
Here is the link to the article for anyone who wants to read it:
http://www.ecommercebytes.com/cab/abn/y16/m03/i30/s02
I am one day away from my worst sales month in 2 years, and this article instills little confidence that things are going to get any better soon for small sellers on eBay.
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03-31-2016 02:28 PM
@gracieallen01 wrote:Ebay wants sales - yes.
Ebay doesn't care if it is you that has the item for sale or if it is someone in China or if it is someone in Honolulu or Kalamazoo. Ebay just wants the sale.
Ebay doesn't care if the item is what the buyer started out looking for. If it is cheaper, more expensive, a different color or a different maker, ebay wants the sale. It doesn't matter if the buyer was even looking for THAT tiem - they started our looking for a pair of shoes and, instead, bought 'shoes' (tires) for their car - ebay wants the sale.
Ebay doesn't care in the least - who, what, how or where - just so SOMETHING sells. Ebay gets their money (fees, ads space, etc) paypal gets their cut ....
.... and all is right with the world.
People are more likely to buy if they're shown what they are looking for.
People are less likely to buy if they are shown items they aren't looking for.
03-30-2016 07:09 PM - edited 03-30-2016 07:10 PM
That is absolute BALONEY!
I am NOT overwhelmed by too many results. I'm a big girl, I can handle it.
I don't want eBay or anyone else limiting/throttling my search results! BAH!
That makes me angry..
03-30-2016 07:17 PM
@universalman69 wrote:
"Providing too many options can be overwhelming for people shopping on eBay"
Hence some sellers items will not be shown.
03-30-2016 07:49 PM
#$&^%!!
03-30-2016 08:23 PM
Ebay wants to micro manage everything ...total control freaks
03-30-2016 08:32 PM
Wow I can't believe the hackneyed jargon in just the snippets of the article.
As a buyer and a seller here's what I found most annoying and frankly, surprising:
"Our goal is to make it easier and more convenient to understand the unparalleled breadth of eBay's inventory, as well as quickly cut through this inventory to find the best deal for you. Doing this well involves understanding the tradeoffs between different listings for something you are shopping for."
03-30-2016 08:45 PM
Ha - what a bunch of weasel-speak that is!
But as long as you're fixin the search, eBay, go ahead and make that geographical refinement actually work, k thanks.
Stop showing me SEA junk that I'm never going to buy and it squeez me off to have to wade through that ewok.
03-30-2016 08:47 PM
I hope ebay knows what I am looking for better then what their best match displays. Because it is not even close.
03-30-2016 08:48 PM
@pikabo-icu wrote:That is absolute BALONEY!
I am NOT overwhelmed by too many results. I'm a big girl, I can handle it.
I don't want eBay or anyone else limiting/throttling my search results! BAH!
That makes me angry..
I totally agree, if ebay doesn't want to overwhelm buyers they should start with showing them what they're actually LOOKING for. What overwhelms buyers is page after page of Chinese junk, reproductions, and knockoffs, and the many items unrelated to what the buyer is typing into search.
Good Lord, these ebay execs are hard headed, they still think buyers want ebay to control what they see. The problem is and has been ebay pushing items that EBAY wants them to see, rather than the items buyer wants to see.
03-30-2016 08:52 PM
What overwhelms buyers is page after page of Chinese junk, reproductions, and knockoffs,
______________________________________
What overwhelms this buyer is items not placed in their proper categories. I am so sick of seeing the same sellers month after month listing CZs in the diamond categories, repros in the antique/vintage categories, and junk jewelry in the fine, gold, and sterling silver categories.
03-31-2016 05:54 AM
@shawk2011 wrote:
@pikabo-icu wrote:That is absolute BALONEY!
I am NOT overwhelmed by too many results. I'm a big girl, I can handle it.
I don't want eBay or anyone else limiting/throttling my search results! BAH!
That makes me angry..
I totally agree, if ebay doesn't want to overwhelm buyers they should start with showing them what they're actually LOOKING for. What overwhelms buyers is page after page of Chinese junk, reproductions, and knockoffs, and the many items unrelated to what the buyer is typing into search.
Good Lord, these ebay execs are hard headed, they still think buyers want ebay to control what they see. The problem is and has been ebay pushing items that EBAY wants them to see, rather than the items buyer wants to see.
A good start would be for them to default 'US ONLY' on every search on the .com site.
03-31-2016 07:07 AM
2016 spring small seller purge is well underway....
03-31-2016 07:27 AM
03-31-2016 09:09 AM
IF you are lucky enough to have *A* buyer guided to your listing, Then they are shown similiar items ,cheaper. So how are you supposed to get a sale.
As a long time buyer on here, i cant find what i am looking for anymore, so this new system is not working.
03-31-2016 09:23 AM
Just for ONCE, why can't these lemmings ever ask us eBay users what WE want? It's just that simple! Do you really need a table full of overpaid executives and non users to tell you that?!
We've been posting about meaningful changes we would like for months, years even. They must never read Ina's well written columns, let alone the comments that follow.
And it's pretty obvious they never stick their noses in here.