eBay

onehappygurl · ‎01-21-2020

I couldn't figure out how so I had eBay help me change my pay pal address and they put it in wrong and when my item sold, we had a lot of problems. I communicated with eBay, pay pal, and the buyer and ebay came to the conclusion that the item needed it to be canceled because it couldn't be processed or changed. Communicated all of this with the buyer every step of the way and apologized profusely. I even called ebay again and asked ebay to remove a bad mark on the buyer for it showing/appearing they never paid.

Now the buyer has left neutral feedback stating they never received their item.

I have had 100% positive feedback, since way back to 2005 I believe.

Is there a way to remove bogus negative feedback????

onehappygurl · ‎01-22-2020

I asked ebay for help because over the years of having the other paypal address, things have changed and I just couldn't find how to do it, I couldn't figure it out. Not a big time seller here, just selling small things over the past 15+ years and I needed their help to get that changed.

No, it wasn't the buyers fault, I am not saying it was. Yes, I have left negative and neutral feedback, because I have had truly bad experiences with counterfeit and misrepresented items over the many years I have bought items on here. If a seller truly had an issue though, and tried to correct it, and communicated it, I would be understanding, but that's just me. Seems as if there is very little of that (understanding) these days.

I didn't feel what I responded was negative, I only said ebay made a mistake, the seller knew it, and gave me negative feedback.

Like any other forum, when people sit behind their computers, this is how it goes. It was a MISTAKE, both made by ebay and myself for not figuring out how to change the paypal address or confirm they made the change correctly, of which I will just accept the outcome, but I don't think this situation warranted the feedback and that is just how I feel. However, it is the buyer's right to feel that way, so I will learn from it and move along.

Thank you for the input.

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smw4sale · ‎01-21-2020

There is, but you will need to call eBay CS again.

fern*wood · ‎01-21-2020

Since you cancelled, then they didn't get the item, or did you go ahead and ship it? Sometimes when we/or ebay mess up something, we must accept that the buyer isn't happy, nor do they always care or believe explanations from us.

onehappygurl · ‎01-21-2020

I relisted it correctly and the buyer could have then bought the item and been shipped the item, no problem, but instead chose this route.

shopfordealstoday · ‎01-21-2020

I would've tried to send the item regardless of the address... I'm assuming that's what the buyer expected as well? As long as the buyer receives the item, the address itself wouldn't matter as much if they aren't planning on returning it. Unless this has to do with the shipping?

You should also give the option to the buyer to re-purchase the item after the cancellation.

As others have said, I believe you can remove an unwarranted negative feedback if the buyer said something against eBay's policies by calling eBay support. I'm not so sure about neutral feedbacks. Sometimes you just have to accept the neutral/negative feedback because buyers expect something that sellers can't deliver.

smw4sale · ‎01-21-2020

Well, since the buyer did not buy it, CS should be able to remove it, since you have communicated with the buyer on why all of the issues happened in the first place.

readabouthorses · ‎01-21-2020

I'd just leave it alone. It is a neutral so your feedback is still 100%. If CS digs into it they might see the feedback you left which is against policy since you left a somewhat negative comment in the buyer's positive feedback.

Yes, that first one hurts even when it is a neutral but since you left the buyer feedback I'd just leave it alone.

onehappygurl · ‎01-21-2020

Ebay said not to ship it. I wanted to, even though I would not receive payment, but I didn't want the buyer to be upset. I followed Ebay's advice.

smw4sale · ‎01-21-2020

It was issues with a pay pal address, which means the payment would not have gone through, never send items with no payment! eBay made them cancel this sell.

the*dog*ate*my*tablecloth · ‎01-21-2020

I hate to be contrary but you earned this neutral. You inconvenienced the buyer and they didn't end up with the item in the end. This kind of seller behavior, even though innocent in your case, causes buyers to lose faith in Ebay. I wouldn't have left it but I think the buyer is totally within reason to do so.

I don't know why you think it is bogus but it will not hurt your metrics in any way. Ebay no longer uses feedback to grade sellers.

onehappygurl · ‎01-21-2020

I replied that ebay made a mistake, the buyer was aware and left me negative feedback. Not really a negative comment, just the truth, which is in itself negative.
I tried to work with the buyer, made several calls until ebay finally found the issue, explained everything to the buyer, apologized, even made a call to ebay on Christmas to ask them to remove the mark against them because the buyer asked me to. I told the buyer they could purchase once I relisted it correctly.
Can't please everyone, no matter how hard you try.

fern*wood · ‎01-21-2020

What mark against the buyer needed removed?

mat-461393 · ‎01-21-2020

@onehappygurl wrote:
I relisted it correctly and the buyer could have then bought the item and been shipped the item, no problem, but instead chose this route.

Why should the buyer have to deal with your inability to manage your own account TWICE?!

mat-461393 · ‎01-21-2020

@smw4sale wrote:
It was issues with a pay pal address, which means the payment would not have gone through, never send items with no payment! eBay made them cancel this sell.

100% the sellers fault the address was wrong. If the seller can't take responsibility for this, then they shouldn't be selling

mat-461393 · ‎01-21-2020

@onehappygurl wrote:
I replied that ebay made a mistake, the buyer was aware and left me negative feedback. Not really a negative comment, just the truth, which is in itself negative.
I tried to work with the buyer, made several calls until ebay finally found the issue, explained everything to the buyer, apologized, even made a call to ebay on Christmas to ask them to remove the mark against them because the buyer asked me to. I told the buyer they could purchase once I relisted it correctly.
Can't please everyone, no matter how hard you try.

YOU MADE THE MISTAKE. YOU. PERIOD. You're the one that couldn't change your PayPal info by yourself.