Neutral feedback feels passive aggressive

[packratsjunkshack]

So I sold a small lot of watches for parts or repair. My title did contain an error (my fault completely i used the sell one similer option so the wrong brands were in the title but were corrected in the description) but stated that they were for parts or repair, my description had all the correct info and described all 8 watches. However the buyer never contacted me once and left me neutral feedback saying "MOSTLY JUNK" if he had contacted I would of had no problem refunding him it was only $7 which he had offered me on the $10 listing. I dont really know how to respond I don't wanna be a jerk but I feel like he just left that feedback as a way of being a jerk himself. I actually had messaged him before his items where delived bc I wanted to make sure he got them (I had a minor scare over lables) and he never responded.

I've never responded to feedback before but now when someone goes on my feedback page they are greated with the words "MOSTLY JUNK" and it just makes it look really bad. 

I guess my main question is to respond or not? And why do buyers do that? It just seems counterproductive, all he had to do was message me and we could have worked something out, I know I'm overreacting but it just discouraged me a little bit 

[1tuna]

I sell a of of crap watches or stuff

I give you two points for listing them in the parts category

that is where they belong and i have broken that rule thousands of times my self by putting fixer uppers in the watch category instead of parts watches category

i never really respond  to feedback

"broken watches were listed correctly for parts in the right category"

you could use the above or similar

lashing out at a buyer or trying to make them look small or stupid always backfires

@packratsjunkshack 

[m60driver]

I would not bother responding to most feedback, especially a neutral.

[heckofagame]

I recently received negative feedback that says "Great job".

[coolections]

Just ignore the feedback. Responding makes the seller look bad. You did sell junk and stated that in your description so not much you can do. The buyer is just giving their opinion.

[12345jamesstamps]

Neutral doesn't mean a lot here...just let it go...don't respond or say anything bad...other buyers can read what you post. It sounds like the buyer made a bad purchase not knowing what they were buying in the first place.

[albertabrightalberta]

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@1tuna wrote:

I sell a of of crap watches or stuff

I give you two points for listing them in the parts category

that is where they belong and i have broken that rule thousands of times my self by putting fixer uppers in the watch category instead of parts watches category

i never really respond  to feedback

"broken watches were listed correctly for parts in the right category"

you could use the above or similar

lashing out at a buyer or trying to make them look small or stupid always backfires

@packratsjunkshack 

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I have a question for you, @1tuna since you say you sell similar items.

After looking at the listing and seeing that the OP did use the correct "parts" category, I'm wondering about his choice of the item specifics. 

@packratsjunkshack used "preowned" in the item specifics and per his own description, only 1 of the 8-piece lot works and none of the others work. Per ebay's description of the condition choices, preowned means they should work as designed, something the seller admits is not the case. 

I think the seller should have chosen

"For parts or not working

An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller's listing for full details."

https://www.ebay.com/pages/help/sell/contextual/condition_1.html

[maxine*j]

Ignore it.  Neutrals don't affect your percentage, anyhow. 

Here's what I thought when I read that neutral, and so will anyone else with common sense:  The guy bought seven writstwatches for less than fifteen bucks total, including shipping, that were listed as just for parts, and thinks he got "junk"?   What?   He was expecting a Rolex?

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[stainlessenginecovers]

one man's junk is another man's treasure........

[1tuna]

I have ro chuckle when  I hear the term " pre owned"

its just a fancy way of saying used

its like calling something a "timepiece" when its just a watch

the category chosen was watches for parts

that covers any type of watch I think,new or used broken down junk falling apart for  repair or used for parts to repair other watches

to me its just semantics

broken down cell phones,watches  or game systems like X box belong in the parts categorys.

the problem with  using the correct  parts categorys is that is gets a lot less hits and brings a lot less money at auction.

that is why so many selers like to fudge the category

@albertabrightalberta 

[fern*wood]

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@albertabrightalberta wrote:

---

I have a question for you, @1tuna since you say you sell similar items.

After looking at the listing and seeing that the OP did use the correct "parts" category, I'm wondering about his choice of the item specifics. 

@packratsjunkshack used "preowned" in the item specifics and per his own description, only 1 of the 8-piece lot works and none of the others work. Per ebay's description of the condition choices, preowned means they should work as designed, something the seller admits is not the case. 

I think the seller should have chosen

"For parts or not working

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I'm not 1tuna, but I've run into categories where I've chosen parts/repair and there isn't a good equivalent under condition to pick from.   So I picked pre-owned and wrote in the comments the listing is for parts/repair or non-working.     It's crazy when that happens, but the choices under condition vary widely.

[maxine*j]

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@1tuna wrote:

I have ro chuckle when  I hear the term " pre owned"

its just a fancy way of saying used

its like calling something a "timepiece" when its just a watch

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We try to make everything sound fancy, don't we?  That poor overworked and underpaid store clerk is now a "sales associate."   A car is a "driving machine."  No one has a "wardrobe" for their things, but an "armoire" (although originally that was for storing weapons, as the name makes clear).   Oh, and how can we ignore "vegan leather" for plastic?  The list goes on and on, as marketers have overtaken our language.    😄

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[packratsjunkshack]

Well in that particular parts category (Watches for parts) they didn't have an option of "parts or repair" in the condition area it was just "New with tags, new without tags, new with defects, seller refurbished, and pre-owned" I opted for pre-owned since they are indeed pre-owned. 

[albertabrightalberta]

NM

[albertabrightalberta]

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@packratsjunkshack wrote:

Well in that particular parts category (Watches for parts) they didn't have an option of "parts or repair" in the condition area it was just "New with tags, new without tags, new with defects, seller refurbished, and pre-owned" I opted for pre-owned since they are indeed pre-owned. 

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Yes they did! Check out the listing. 

This is the IS section: 

And when you click on "See all condition definitions" the following is what you see. (Is that not there when listing the item?)