reading up on the limitations of
negative feedback removal has me feeling some type of way.
Two negative feedbacks i have. Of which was not found at fault and cases were closed.
The first one was a single product sold and was shipped the following day. Didn't think nothing of it. I'm then scrolling through as I do to make sure past orders have been delivered. This was a week or so later. I noticed it wasn't delivered check the tracking and it was sat at my local post office for 5 days then went to the buyers local post office and then was turned around and shipped back and was currently at my local post office. I figured he was coming back to me for some reason I contacted the buyer and told him a few days later I look it's way back to the buyer I contacted buyer tell them I don't know what's going on. It's not going back to you. Few days later I look again and it was at the buyers post office. a few days later once again this package i'd come back to my local post office and was now on its way to the buyer for the third time. I told the buyer on its way and for the third time. Informed the buyer and at this point there was no delivery date it just said delayed. The buy then opens a case and funds are withheld. can understand the buyers frustration at this point, but it's also out of my hands. I dropped it off the next day. He could also see the tracking just as I could but would not acknowledge the tracking whatsoever. It was now a Wednesday I said if it doesn't show up today , I'll overnight you another one. $200 concealer foundation. plus said would add in a bunch of extras for the inconvenience. The next morning still no delivery. So I packed up a box with another of the purchased items along with over $1000 retail value of high end cosmetics. Paid 45 to over night it and dropped it off. the next day I'm watching for it and I sent it UPS so there would be a picture I seen that it was delivered and look at the confirmation photo screenshot and sent him a picture of it. Is this your front door it says delivered I wanna make sure? no answer no acknowledgement. I then see that the. Original box was delivered pretty much the same time. a few days later this guy tries to claim he said he's not received it. claiming that I used drop shipping I'm a scam etc etc. I asked him again to acknowledge the tracking. I said you can see the tracking every move. It's made since the day you bought it would not acknowledge any of it. I contacted eBay and told him exactly what happened. They said they look into it of which the case was closed in my favor not long after that's when I got the bad feedback, which is all nonsense. Essentially he was wanting to claim he never received and felt he was entitled to a refund of which though I was clearly not at fault i feel I want above and beyond to make it right. I literally sent him 100s of dollars worth of extra product plus he received double of what he originally purchased. Cost me $45 to overnight it. Funds were held for weeks. Like what's the point if someone can just leave a feedback for blatant lies?
the other instance. Also and purchase of foundation. Same story buyer purchased item was shipped out and arrived on time. A few days later I get a feedback from the buyer stating I'm a scammer. That I sent her a small tube of cream or something with a picture of such item that she's tired of being scammed by "these people" etc. etc. etc. now first off. The item pictured she claims I sent her I've never seen nor sold in my life. I honestly thought she was mixing my order up with another one at first had to be how else cause I know what I said, and it was exactly what she purchased. We went back and forth and in The correspondence she said, and the foundation isn't even the right color, blah blah blah so I said I thought I thought you didn't receive the foundation? I said you know what if if the foundation wasn't the right color all you have to do is contact me and i Would've had no problem sending you another shade Free of charge. But But you wanna call me a scammer while you in fact, you are a scammer or not I. Forget it. She goes off on a rant, saying how I'm a scammer and she's gonna get me. You know you watch and I'm gonna get my money back and whatever. I contacted eBay they looked into it case was closed a couple hours later in my favor. Both of these feedbacks are unjust and I feel caused an the decline in sales I've experienced since. I don't get why these are allowed to remain.
