eBay

mdupont612 · ‎04-15-2020

A few days ago i sold a bottle of vintage perfume for $15 and the bottle is 50% full. Today the buyer received the package and he was upset that the bottle had leaked in the box. I wrapped the bottle in several layers of bubble wrap and had plenty of packing paper in the box. Anyway, he told me that it was still wrapped up but it leaked out and he told me that it was still half way full. I asked him if he wanted to return or wanted to keep it and receive a partial refund. He stated that returning it will be too much trouble so a partial refund is fine and refund any amount that i feel is fair. I asked him do you feel like $5 is fair and he stated well i paid $18 so if you think $5 fair then thats fine by me so i said ok i will be issuing your refund today. The next minute he gave me a negative feedback say that the bottle leaked and he expects a refund. I just don't feel like i deserved that negative feedback. I'm doing everything possible to make him happy. I just would like to know other people's opinion about this situation because i feel so frustrated.

mdupont612 · ‎04-16-2020

thank you, i really appreciate your kind words and advice.

magicbuy2 · ‎04-25-2020

I think you offered a good resolution they buyer was able to choose. I can’t believe some sellers always state you should refund all the amount let the buyer keep the item. You as the seller loose your item pay ebay fees,PayPal fees your time is lost for listing and shipping and if they leave bad feedback they feel you should be good with that. I like to buy from those sellers 🙂