Negative feedback

[lstrew2012]

I have been selling on eBay for 14 years to establish a good reputation with reviews and satisfied customers until one member decided to lie about the whole sales and communications when I reached out to the customer and I thought it was within the timeline of selling and buying time 4 days after the auction ended, I decided to relist for the same price I lost 19 points because of Two lies, Ebay should fact check all members/Customers messages and response to negative reviews from one to another.

Any ideas or suggestions to get my score back.

[ebooksdiva]

If you cancelled the transaction after 4 days citing buyer didn't pay you would have recouped any seller fees plus the buyer wouldn't have been able to leave feedback. 
You say you've been a seller for 14 years, you should know that by now.

[12345jamesstamps]

The feedback is already buried so clicking on your feedbacks you don't even see it.

Just keep selling and building up that feedback to raise the 98.1%. The more you sell in a month will help.

Yes, it will take a lot of feedbacks to raise it...and less buyers are leaving feedbacks these days.

I sell some cheap items using just a forever stamp for mailing cheap things out.

These are the buyers who normally leave feedback.

I suggest selling 'buy it now'...something for 2 bucks with free shipping using a forever stamp to get feedbacks  quick. I also have a few .99 cent items with free shipping.

It's not always about the profit...sometimes feedbacks can be important.

Some sellers nickel and dime a buyer on shipping to the penny it cost to ship it.

That's not how you get 'repeat buyers'.

We have all gotten a negative feedback...life goes on. 

And I am going on 2 years never losing anything by USPS using a forever stamp.

[bonanza125]

You made a mistake. You should have filed a case of "Non paying bidder." Gave the buyer the extra time to make the payment. When negative feedback is placed against you well you have the right to appeal it. Send it to appeal explain the situation and let the agent decide. They do not review your old messages. 

[fern*wood]

Did you file non-paying cancellation?  Did you just recently see the feedback?  I believe there is a time limit with asking ebay to remove.

[u2_vintage]

@lstrew2012 

eBay itself does not penalize negative feedback and actively encourages users to leave feedback with sellers and products on its platform. However, they do also have ways of addressing feedback, both from the side of the customer and the side of the buyer.

If your seller profile has received negative feedback, here are two ways you can get it revised, appealed, or removed:
Appeal to eBay directly to remove customer feedback

This method relies on making an appeal to eBay by contacting them directly via your Seller Hub and asking them to review a specific instance of negative feedback. Note that said feedback must meet the following criteria to qualify for a review:

    The transaction occurred within the past 90 days
    The feedback violated eBay’s policies on abusive, vulgar, or threatening language
    Your customer left negative feedback without paying for their item
    There were cases of extortion or attempts to incentivize positive reviews from the client
    Customer made an error (like giving a 1-star rating but with a positive review)

Appealing to eBay works best when it’s clear that the negative feedback is a case of customer misconduct and not any failure on your part regarding your products, services, or overall customer engagement. If it were a customer’s error, eBay may even remove the negative feedback automatically.

If you feel like you’ve gotten an unfair negative review, it’s best to contact eBay as soon as possible and explain (preferably with documentation) that you fulfilled all your responsibilities as an eBay seller. This builds a stronger case for your appeal and makes it more likely that eBay will rule in your favor.
Contact your customer to ask for a revision

This requires you to contact the customer who left negative feedback and ask them for a customer revision. However, eBay has very stringent requirements about what type of feedback can qualify for a buyer revision:

    The transaction occurred in the last 30 days
    The request must be part of the 5 feedback revision requests for every 1,000 reviews in the last 12 months
    You resolved the issue the customer was complaining about
    The review was made in error by the customer (like cases of accidental reviews)

Working with a customer to revise their feedback can result in more positive impressions of your brand once you’ve gone through the process, since it’s documented in their initial and revised feedback. It’s a great way to improve overall customer experience and can show your brand’s commitment to customer engagement.

However, given that eBay limits the number of times you can ask for feedback buyer revision, it’s important to choose which negative feedback you file for review. Once you’ve made sure that your case qualifies, you can easily ask for a revision request via your eBay Feedback Profile:

https://www.ebay.com/help/account/changing-account-settings/feedback-profiles?id=4204

happy selling

[az93]

You were wrong to resell so fast. Buyer had every right to pay within 4 days. Buyer's negative feedback claims he tried to pay the day after the auction ended.