Negative feedback for delayed mail

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Does ebay no longer allow sellers to request negative feedback removal for mis-routed or delayed deliveries? Years ago I remember sending in requests to have feedback removed if it was out of the sellers control. I don't see that option anymore unless I'm not looking in the correct place. 

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Nevermind. I found it. I could not file the request from the feedback page. Found it under the helpo section under feedback removal.