Negative feed back what is false

[shafa2223]

Can we have unfair negative feedback removed, I've a buyer whats lying about stated description and saying listing was listed as brand new without tags, when infact it isn't , was  used , how do I do this 

[powell-memorabilia]

Saw your feedback - and your item.  Yep, actually the buyer is right - you called it "new without tags."  I don't know why eBay even allows NWT - that really means not new, but in pretty good shape.  

[lakefor94]

I don't see anything in the feedback that would warrant eBay removing it.

The negative feedback is not half as bad as the unprofessional response to the feedback.

You could have covered yourself with a highly professional response and buyers reading it would still want to buy from you.

Wish I had better news but it is what it is.

[fashunu4eeuh · Accepted solution]

Hi, sorry to hear this, but you should be able to get it taken down. Below is the policy with info on possible FB removal. When you get ahold of customer service, be sure to reference the policy wording.

https://www.ebay.com/help/selling/selling-seller-performance/seller-performance-defect-removal-polic...

”We know that a seller’s reputation on eBay is an important factor in helping build a successful business. For this reason, we always want your seller performance ratings and feedback to properly reflect the service you provide to your buyers, and will adjust these in situations where we find that you were not at fault.”

[stainlessenginecovers]

Yes, sometimes 'unfair & false feedback' can be removed. In this case, it was NOT either.

Did you see your own listing and what it says right at the top about 'New Without Tags'?? 

[pburn]

@shafa2223 

You appear to be registered and list your items exclusively on ebay.co.uk. This is the discussion forum for members who buy and sell on ebay.com.

In order to get the most reliable advice, you might want to post your questions on the ebay.co.uk discussion board in order to get responses from ebay.co.uk members, since there may be subtle differences between the policies for the two platforms.

Here's a link, if you choose to post on the ebay.co.uk discussion boards:

https://community.ebay.co.uk/t5/Discussion/ct-p/13

[buildagainhobbies]

Customer service is a joke, the option to leave negative feedback is damaging to sellers as some buyers abuse sellers because they don't want to pay for shipping or for item they original agreed to purchase. If eBay is not going to recognize abuse from members and place controls to prevent unpaid items and false feedback from happening, then install a control that allows the seller to manage this since customer service is no help. Since I started with eBay in 2014, the support from customer service has decreased in value and continues to get worse. It is time for a new platform to sell from, one that allows sellers to control their store and manage unethical buyers as they see fit.

[pburn]

---

@buildagainhobbies wrote:

If eBay is not going to recognize abuse from members and place controls to prevent unpaid items . . .

---

You're utilizing these tools to help prevent unpaid transactions, right?

• Make sure to use the cancellation process for members who don't pay within 96 hours/four days. A strike for nonpayment will be recorded on their account. The cancellation process can be done manually or you can set it to cancel for you automatically.
• Set your Buyer Requirements to block any member with two or more strikes in the last twelve months--the most restrictive setting.
• Add the member id to your Blocked Buyer List.

[kensgiftshop]

That bag was listed as New Without Tags, so the buyer was right.

[lakefor94]

"It is time for a new platform to sell from, one that allows sellers to control their store and manage unethical buyers as they see fit."

That is available now as your own website/store

[fashunu4eeuh]

Ok, took a look at your listing, and like the others said, this negative is on you.

eBay policy requires a listing be factually consistent. You can’t say the bag is “Used” in the title, and then “New Without Tags” in the condition field. You are very very lucky the buyer did not open an Item Not Described case against you.

https://www.ebay.com/help/policies/listing-policies/search-browse-manipulation-policy?id=4243

“…All the words in the listing need to be accurate…”

[janet9988]

Your reply to the buyer just makes you look like you can't read.

Screenshots from 2 places  on your listing.... YOU are the selelr and only YOU choose those the item specifics. Seller assumes FULL responsibility for the information supplied on the listing. Your mistake for misusing the item specifics to draw in customers. Any listing description inconsistencies are the seller's fault.

[aprilmoviebuf2000]

Oh, those pesky buyers....they expect items to be in the condition listed.  Shame on them.  

[shafa2223]

Excuse me it was in condition of detailed description,  those pesky buyers lying saying it was listed as new without tags, absolutely not true.. we have rights as well as some pesky buyers you know, infact I'd rather these pesky buyers not purchase from me # period. Fortunately there normally lovely buyers .. 

[shafa2223]

No I didn't call it new without tags love, it was listed used with many detailed photos and descriptions saying small splash on bag