Negative Feedback

[slati_2013]

Today I got a negative feedback. I never received any complaints from the buyer. Every single buyer who has had an issue with anything I sell, I have resolved the issue. 

Just as I was about to email the buyer to ask what the issue was, I decided to check his feedback left for others. This account is less than two months old. Every single feedback he has left, four in total was a negative with the same complaint "No good". Even for the sellers who left him glowing feedback, the same negative. 

I pointed this out to eBay and requested the feedback be removed. Two minutes after I sent the request, I got an email back saying it would not be removed. I assumed this was a bot making the decision. Should I call eBay or is that it? It is clear we have a malicious buyer here on the rampage.

Funny thing using Google Maps, he lives in a very expensive neighborhood. I don't know if it is a seller who sells what I sell damaging my feedback, or just an angry buyer seeking revenge.  Ebay promised it would protect us sellers from malicious feedback. It is failing miserably. 

[moondogblues]

Hopefully the actual 'removal' will really happen.

[slati_2013]

Checked. It was removed I think before the email was sent.  Gone. No negative. I truly appreciate it.  I had expected it to stay and I did not even have to call in to make my case.  For me, eBay worked exactly as it said it would. I take back my criticism of eBay. It was more frustration.

It shows that if you keep trying, you can end up with someone who will see what you see. I checked to see if the other feedback this buyer had given to other sellers had been removed, but so far they are still there. I don't know if these sellers know they have some recourse to get them removed. I hope they do. Each of them, a negative on top of their feedback page.