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Negative Balance--Help Needed

Today, a buyer requested a return because a component of the item they received was damaged in transit. My account now has a balance of -$315. I do not have the personal funds available to cover it, so the remaining alternative is that the amount of money I receive from any sale I make goes towards clearing the negative balance. I contacted Ebay customer service to ask if this meant I would have to fulfill orders without ever getting paid for them. Their explanation was that, once you clear the negative balance, you apparently are given the amount of money you were paid for the orders you fulfilled. I'm struggling to follow the logic here, so if anyone with any experience with this could help explain the process to me, I'd be grateful. 

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111 REPLIES 111

Negative Balance--Help Needed

FYI.

 

OP has not been NARU'd, and still has active listings.

 

They just changed their user ID, and have not logged back in to the eBay Community since it was changed. So it has not been updated in the community yet. It will be updated if/when the OP logs back in to the community.

 

https://www.ebay.com/fdbk/feedback_profile/lux2394_57

 

Check out the feedback comments and item numbers. They are the same as those shown on this page, which was accessed from the old user ID that is still showing up here in the community.

 

https://feedback.ebay.com/fdbk/feedback_profile/dmig-27

 

Apparently, eBay is no longer linking the old user ID to the new one for 30 days after the user ID has been changed.

Message 61 of 112
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Negative Balance--Help Needed

@lacemaker3 

 

You're amazing. 🔍

 

Do you think the OP thinks the problem has been fixed now?

Message 62 of 112
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Negative Balance--Help Needed


@caldreamer wrote:

No, EBAY will NOT take money from  your "future sales".   EBAY will freeze any money that is due you until you pay EBAY the money you owe.

 


Except of course that the money the OP "owes" ebay isn't the money for the actual refund, it's to fund the "hold" on her funds, and when she gets the return ebay will STILL expect her to cover that refund from elsewhere than the "held funds". That's the part that stinks.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 63 of 112
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Negative Balance--Help Needed


@theteamsetguy wrote:

@farmalljr ,

 

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 


I'm sure there is more to the story, but I think one thing may be the OP sold a river return. If it was "new", it probably was a return they thought they were going to make big money on. Like @fern*wood said, they just don't know what they are doing.

 

I have no idea, but I would think the OP may have watched a few youtube vids and thought they were just gonna sell here and make all their money problems go away. There are plenty of sellers on eBay that should no be sellers. This was probably one of them, and now they are not. There are long term accounts here though, that should not be either. Lots of sellers who act like children and think they can make any rules they feel like making. Lots of sellers who think they never do anything wrong and blames buyers and eBay for everything. Here was but one example of thousands, just like it. It appears the OP was just pouting and throwing a fit, despite there being rules to sell here. Those rules apply to everyone. In a way, I'm glad the OP is gone. Seller like that leave all the rest of the sellers and eBay with a black eye. 

Message 64 of 112
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Negative Balance--Help Needed


@theteamsetguy wrote:

@farmalljr ,

 

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 


I'm sure there is more to the story, but I think one thing may be the OP sold a river return. If it was "new", it probably was a return they thought they were going to make big money on. Like @fern*wood said, they just don't know what they are doing.

 

I have no idea, but I would think the OP may have watched a few youtube vids and thought they were just gonna sell here and make all their money problems go away. There are plenty of sellers on eBay that should not be sellers. This was probably one of them, and now they are not. There are long term accounts here though, that should not be either. Lots of sellers who act like children and think they can make any rules they feel like making. Lots of sellers who think they never do anything wrong and blames buyers and eBay for everything. Here was but one example of thousands, just like it. It appears the OP was just pouting and throwing a fit, despite there being rules to sell here. Those rules apply to everyone. In a way, I'm glad the OP is gone. Seller like that leave all the rest of the sellers and eBay with a black eye. 

Message 65 of 112
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Negative Balance--Help Needed

Yes, you are correct I think, because if you click on his feedback number above, and then go to the bottom of that page, you will see 3 links ....contact seller...view items...view sellers store.

 

If you click 'view items" it shows no items. 

 

However,  if you click sellers store it is showing the store with 70 items.

Message 66 of 112
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Negative Balance--Help Needed

This is like a bad soap opera......

(pass me an espresso, please)

Message 67 of 112
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Negative Balance--Help Needed


@playwithitagaintoys wrote:

 

I'll probably get banned for saying this, but op is clearly trolling everyone now, and everyone is playing along. No disrespect, but come on, this is 1st grade math Comprehension. 


Took the words out of my big ol' mouth. Except I'm not sure the OP is trolling and I think posters are truly trying to help, but geez - 1+1, if the OP can't grasp that, then all the long explanations and finger wagging in the world isn't gonna help them. Some people just have a shaky grasp on everyday facts.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" - John Locke (Don't get distracted).
Message 68 of 112
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Negative Balance--Help Needed


@farmalljr wrote:

@theteamsetguy wrote:

@farmalljr ,

 

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 


I'm sure there is more to the story, but I think one thing may be the OP sold a river return. If it was "new", it probably was a return they thought they were going to make big money on. Like @fern*wood said, they just don't know what they are doing.

 

I have no idea, but I would think the OP may have watched a few youtube vids and thought they were just gonna sell here and make all their money problems go away. There are plenty of sellers on eBay that should no be sellers. This was probably one of them, and now they are not. There are long term accounts here though, that should not be either. Lots of sellers who act like children and think they can make any rules they feel like making. Lots of sellers who think they never do anything wrong and blames buyers and eBay for everything. Here was but one example of thousands, just like it. It appears the OP was just pouting and throwing a fit, despite there being rules to sell here. Those rules apply to everyone. In a way, I'm glad the OP is gone. Seller like that leave all the rest of the sellers and eBay with a black eye. 


LOL I actually saw this after I'd already posted what comes below and decided to include your quote in an edit... How interesting that sometimes other members see what I see...

 

I've seen this scenario before and perhaps there has been an uptick of recent but basically it's a new seller who is in some type of not-too-rosy financial situation and suddenly sees ebay as the solution that is going to save their bacon.  They come in all excited, start listing all sorts of things, some expensive some not so much but they're all in a hurry to get that money flowing and preferably fast. They barely read any of the instructions or how-to's, they certainly skimmed over the policies if they even did that much, basically they're going to learn as they go and wing it best they can.

 

It's a recipe for disaster, even sellers who do this methodically and correctly stumble several times along the way and can have a difficult time accepting and then working with some of ebay's stouter and less than sensible policies, not to even dare mention the "customer service" that is available today.

 

Because when I saw ebay as a form of income I was told to start as a buyer, and to stay a buyer for a good long time... In fact I was told to scrap the idea of selling completely and just use ebay to buy, until perhaps one day and maybe not. I wasn't happy with that but I basically did scrap the idea of selling and started to use ebay to buy... It may not make sense but a good half of the "how it works" is contained in the buying experience and with far less restrictive policies it makes the eventual learning curve associated with selling considerably less painful but by no means non-existent.

 

One day years into that I decided to try my hand at selling something, and while the sale transpired "succesfully" I was left feeling so bleh about the experience that I wouldn't sell again for several more years. I can't recall the exact time frame but I want to say it was about 10 years between the time I originally started to use ebay to buy things and the day I started to list a few more than a few things and by then... I had an understanding of what it means to learn to walk before you run, and I would list one item a day (read that last part again, one item a day). 

 

It would be years of that, I would still get excited and think that ebay could be a full time income but I realized in time that it would also mean ebay had become a job... In ways it resolves itself anyway but today I am fine doing this part time kind of like as a hobby, and so I probably spend about an hour a day on ebay which even then it provides some nice pocket change.

 

It is sad to see what happened here, but I suspect we will see more stories like these in the future.

Word of suggestion to future sellers: READ and READ and READ before you even start, and maybe start on ebay as a buyer and stay buying for a good number of years.

Message 69 of 112
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Negative Balance--Help Needed


@broto_64 wrote:

@farmalljr wrote:

@theteamsetguy wrote:

@farmalljr ,

 

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 


I'm sure there is more to the story, but I think one thing may be the OP sold a river return. If it was "new", it probably was a return they thought they were going to make big money on. Like @fern*wood said, they just don't know what they are doing.

 

I have no idea, but I would think the OP may have watched a few youtube vids and thought they were just gonna sell here and make all their money problems go away. There are plenty of sellers on eBay that should no be sellers. This was probably one of them, and now they are not. There are long term accounts here though, that should not be either. Lots of sellers who act like children and think they can make any rules they feel like making. Lots of sellers who think they never do anything wrong and blames buyers and eBay for everything. Here was but one example of thousands, just like it. It appears the OP was just pouting and throwing a fit, despite there being rules to sell here. Those rules apply to everyone. In a way, I'm glad the OP is gone. Seller like that leave all the rest of the sellers and eBay with a black eye. 


LOL I actually saw this after I'd already posted what comes below and decided to include your quote in an edit... How interesting that sometimes other members see what I see...

 

I've seen this scenario before and perhaps there has been an uptick of recent but basically it's a new seller who is in some type of not-too-rosy financial situation and suddenly sees ebay as the solution that is going to save their bacon.  They come in all excited, start listing all sorts of things, some expensive some not so much but they're all in a hurry to get that money flowing and preferably fast. They barely read any of the instructions or how-to's, they certainly skimmed over the policies if they even did that much, basically they're going to learn as they go and wing it best they can.

 

It's a recipe for disaster, even sellers who do this methodically and correctly stumble several times along the way and can have a difficult time accepting and then working with some of ebay's stouter and less than sensible policies, not to even dare mention the "customer service" that is available today.

 

This is actually a pretty old story, and a well worn one.

 

I actually feel sorry for people trying to get up and running here as sellers now - it isn't easy, and I'm not talking about the maybe 1% of sales that blow up, but just learning the ropes and getting some visibility.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" - John Locke (Don't get distracted).
Message 70 of 112
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Negative Balance--Help Needed


@mtgraves7984 wrote:

 

Do you think the OP thinks the problem has been fixed now?


I think the OP thinks that with a new/changed ID, he can't be found.

 

I can't tell you how many times I've seen counterfeit listings removed, seller IDs changed and within days, same fakes relisted!

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 71 of 112
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Negative Balance--Help Needed


@monica-sells wrote:

This is like a bad soap opera......

(pass me an espresso, please)


Or a bad movie.....

(More popcorn please.)

 

I honestly do hope the OP stops canceling orders, repays the debt and gets out of this hole.

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 72 of 112
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Negative Balance--Help Needed


@albertabrightalberta wrote:

@monica-sells wrote:

This is like a bad soap opera......

(pass me an espresso, please)


Or a bad movie.....

(More popcorn please.)

 

I honestly do hope the OP stops canceling orders, repays the debt and gets out of this hole.


It's worse than that. Heck, it's like a bad ABC Afterschool Special. (more Goofy Grape, please)

Message 73 of 112
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Negative Balance--Help Needed


@mtgraves7984 wrote:

@albertabrightalberta wrote:

@monica-sells wrote:

This is like a bad soap opera......

(pass me an espresso, please)


Or a bad movie.....

(More popcorn please.)

 

I honestly do hope the OP stops canceling orders, repays the debt and gets out of this hole.


It's worse than that. Heck, it's like a bad ABC Afterschool Special. (more Goofy Grape, please)


If filmed conceptually in black and white, Leonard Pinth-Garnell can feature it on Bad Cinema: "There, now, that wasn't so good, was it?"


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" - John Locke (Don't get distracted).
Message 74 of 112
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Negative Balance--Help Needed

OP understands  1 + 1

 

What the OP does not understand is that .............. 1 - 1 =0  (clearing the slate) 

 

They think  1 - 1 =  -1       giving stuff away

 

 

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