Negative Balance--Help Needed

[lux2394_57]

Today, a buyer requested a return because a component of the item they received was damaged in transit. My account now has a balance of -$315. I do not have the personal funds available to cover it, so the remaining alternative is that the amount of money I receive from any sale I make goes towards clearing the negative balance. I contacted Ebay customer service to ask if this meant I would have to fulfill orders without ever getting paid for them. Their explanation was that, once you clear the negative balance, you apparently are given the amount of money you were paid for the orders you fulfilled. I'm struggling to follow the logic here, so if anyone with any experience with this could help explain the process to me, I'd be grateful. 

[fiftee5chevee]

Hi, just a suggestion for the Future...do not spend the eBay money received to your account, until the buyer has the item for about two weeks...then you can spend it, or transfer it, or whatever.

[gb58]

Apparently so, because the OP just got another negative. (3 positives and now 2 negative). 

The totally strange thing is, that the OP when telling the person why he wasn't going to ship the item,  the reason was because ebay was not releasing his funds.  The OP is totally out of touch with reality.

Here is the negative comment his buyer left for him:

"Never delivered item due to some **bleep** excuse about Ebay not releasing funds?????"

[mtgraves7984]

Apparently so, because the OP just got another negative. (3 positives and now 2 negative). 

@gb58 

With a whopping 60% fb rating. But the good news is... the new ID had 3 sales yesterday. 🙄

[farmalljr]

---

@mtgraves7984 wrote:

Apparently so, because the OP just got another negative. (3 positives and now 2 negative). 

@gb58 

With a whopping 60% fb rating. But the good news is... the new ID had 3 sales yesterday. 🙄

---

But sellers here complain about negs because NO ONE will buy from them if their feedback is low. Kinda shatters that theory, now doesn't it? The OP has more to worry about getting their account bounced for performance then they do negative feedback. 

[buyselljack2016]

---

@mtgraves7984 wrote:

Apparently so, because the OP just got another negative. (3 positives and now 2 negative). 

@gb58 

With a whopping 60% fb rating. But the good news is... the new ID had 3 sales yesterday. 🙄

---

Which may, or may not be a good thing because as eBay is keeping the buyer's payment to offset the  -$$$ the seller may still be refusing to ship 😁

[toomuchstuffagain35]

I STILL don't understand why ebay doesn't use the held funds to do the refunds.

In this case, they're right to hold the funds by what we've seen so far.

[buyselljack2016]

---

@fiftee5chevee wrote:

Hi, just a suggestion for the Future...do not spend the eBay money received to your account, until the buyer has the item for about two weeks...then you can spend it, or transfer it, or whatever.

---

2 weeks is not sufficient.

eBay MBG is good for 30 days from the date of delivery.

PP, CC, even longer snatch back time frame

[toomuchstuffagain35]

Heck, I read a post on here once where the seller got hit with a chargeback 2 YEARS later.

[buyselljack2016]

---

@toomuchstuffagain35 wrote:

I STILL don't understand why ebay doesn't use the held funds to do the refunds.

In this case, they're right to hold the funds by what we've seen so far.

---

They are. There just is not enough "funds". "Held funds are at a "negative" amount.

That is the OP's problem

Holding sales funds to cover the return. Not enough sales to offset, and not shipping. Going to be more "hold".

[toomuchstuffagain35]

Yes I know, but even IF they should garner enough funds from sales to fund the hold of $315, they will STILL expect the OP to fund the refund upon return from funds other than those eby are holding.

[gb58]

In the last three days, he's had 9 sales. If he refuses to ship those 9 sales, he will definitely be booted from the site.

The crazy thing is, that other than the one hiccup with the coffee maker, he would be doing very well on ebay.

For a new seller, he's making some very good sales. So common sense would say, refund the buyer for the coffee maker, which will happen one way or the other, and move on with what was starting out as a successful beginning on ebay.

He's burning his FB rating, he's tossing away good income from the sales he's making, he's forcing ebay to handle a refund he should be dealing with himself, and he is near to a permanent ban from ebay by all of these actions. 

And the really dumb thing is, none of these actions are getting him out of the $300 hole he is in, one way or another he is going to be responsible for the refund.

[buyselljack2016]

Have to wonder if the OP thought the ID change would make some things like feedback, or more serious things go away? (possibly confusing ......... making a new selling account ............ with getting a new ID)

[gb58]

I believe that is what he thought, that if he changed his user ID, everything under the old ID would just vanish and he could start fresh with no history from the old ID carrying over. 

[mtgraves7984]

Here is the negative comment his buyer left for him:

"Never delivered item due to some **bleep** excuse about Ebay not releasing funds?????"

@gb58 

It's funny that the feedback left today was from a made sale on 1/3. The OP posted here on 1/20, "I contacted Ebay customer service to ask if this meant I would have to fulfill orders without ever getting paid for them."

I feel foolish at times for getting so invested in something when I don't have all the facts. The OP owes me 17 days. 😑

[frankenhobbit]

---

@gb58 wrote:

I believe that is what he thought, that if he changed his user ID, everything under the old ID would just vanish and he could start fresh with no history from the old ID carrying over. 

---

Yup, he forgot he needs a fake mustache too.