Need help with combining shipping.

[atwinstreasures]

Custome/paid for one item, then bought another. I told her to hold payment until I sent an invoice combining her orders.  Now I can't figure out how to do it.  HELP PLEASE

[mtgraves7984]

Unfortunately, since the buyer didn't follow your instructions... you can issue a partial refund. Know that you'll not receive a fee credit, though.

To issue a partial, find the order in your Seller Hub/Orders and use the drop-down menu to the left. Enter the amount of the refund, confirm and submit.

[heckofagame]

Figure the total shipping for the two items. Subtract the shipping collected for the first item to get the difference. Enter that difference as the shipping on the second item invoice.  Add a note to the invoice explaining that you are combining items. Then ship them together.