Need help on a return

[mirror-in-the-attic]

Buyer purchased an item last night.   He then asked to cancel it.  (It was late I didn’t see it until this morning).   I assume he contacted EBAY about canceling it, as I got 3 messages.  2 from the buyer, and one from EBAY saying the buyer wants to cancel.

I don’t have a problem cancelling the order.  However, I only have refunded one time before and the “refund” button was prominently displayed and it was easy to do.

I checked and the buyer DID pay.    I have to refund him, but all I am seeing is the ability to cancel the order.   My question, is it the right step to just respond to the EBAY email and hit the “yes I can can cancel this order”?   Will that refund the buyer? 

I am trying to avoid any defects on my end.

I wanted to just hit the refund button, but Idon’t see one.

thanks.

[mirror-in-the-attic]

I FOLLOWED THE CANCEL PROMPT AND AFTER THAT IT ASKED IF I WANTED TO SEND A REFUND, AND SO I DID.

DISREGARD MY POST.

THANKS

[castlemagicmemories]

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@mirror-in-the-attic wrote:
I FOLLOWED THE CANCEL PROMPT AND AFTER THAT IT ASKED IF I WANTED TO SEND A REFUND, AND SO I DID.

DISREGARD MY POST.

THANKS

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read my mind and beat me to it!  Glad this worked out for you.

[missjen831]

Just so you are aware--the buyer used the 1-hour cancellation request feature. Thats why you got the message from ebay. He didn't actually contact ebay.