03-22-2017 05:15 AM - last edited on 08-06-2017 09:43 AM by chichille77
Its important. Its bound to drag exposure for regular listings down even further. Now that the TRS discount is slashed in half, its not worth having 1 day handling for many sellers (like myself) anymore. Not everyones orders go in bubble wrappers and small boxs. Its just not worth it if your packing heavy or big, time consuming orders anymore. Dropping TRS and not opting into this new program thats horrible for average to medium sized sellers, will push listings further and further down the page for otherwise great sellers.
As the article im posting a link to at the bottom mentions, ebay does intend for us to pay for the shipping refund a buyer gets if their package is past the guaranteed date. Money will come from our pockets. So if your not big enough to absorb the losses, or sell items with many many multiples where its finacially worth it to do everything to stay on the top of the list. For the average seller of single item listings though, your getting the shaft.
Ebays new changes make it so you have to jump through hoops to get the TRS exposure (because the discount is almost useless now). Take 30 day returns and ship next day for peanuts, but if you dont, exposure goes down. Now with this and the new promoted listings, you will have to pay ebay way more in for the listing, AND have to refund shipping (or take it back if they want) if it doesnt make it in 3 days.
So, if we dont want to get buried by big business compitition, and continue to get the same exposure we get today, we would need to continue to jump through hoops for the now useless TRS Plus listing discounts, pay extra for promoted listings, and offer 3 day guaranteed delivery or the shippings free. Just to end up at the same exposure. As it sits now only bigger companies can afford to absorb all these expenses. Its just wrong.
Is this the new direction the new young CEO wants to go? Hes dong a major diservice to many of his best sellers. He seems to forget that unlike Amazon (Amazon Prime - which is what he is attempting to compete with), ebay doesnt have a warehouse full of employees to expidite shipping. Plus they dont own the merchandise, nor have 3rd party items in their possession. Its not their guarantee to make, and to then make US refund shipping if its a day past their made up date!? Ridiculous.
Am I alone on this one?
Under the new eBay program, if a product doesn't arrive in the guaranteed time, both eBay and the seller will chip in to refund shipping costs. If an item was shipped for free, eBay and the seller will provide an eBay coupon, expected to be $5, Lawton said. Two-thirds of the products on eBay include free shipping, according to the company.
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03-22-2017 10:53 AM - edited 03-22-2017 10:55 AM
3/13. USPS ESTIMATED delivery was supposed to be 3/17. Prority med flat rate box. Item hung up for 4 days at origin facility.
Not terrible. But...........still thankful no GUARANTEE made!!!
03-22-2017 02:00 PM
03-22-2017 02:11 PM
03-22-2017 02:48 PM
As a seller, I won't be participating, especially after having my TRS discount cut in half.
As a buyer, delivery dates are only important in about 4 out of 80 purchases each year. But now, if prices are the same or close, I'll choose the guaranteed delivery seller. Then I'll be extra vigilant in making sure it arrives by that date, something I haven't done in the past.
03-22-2017 03:47 PM
tamaralea wrote
Then I'll be extra vigilant in making sure it arrives by that date, something I haven't done in the past.
and if it doesn't? ??
03-22-2017 03:54 PM
Well, according to the blues in the thread, if a seller opts in to the handling guarantee (same day or one day handling), you meet the requirement by uploading and getting a verified scan, then any claim of late by the buyer will be paid for by EBAY.
If you opt for the door-to-door guarantee, the SELLER is on the hook for any shipping refund. This would be mainly for big sellers or sellers who use the faster Fedex and UPS services I would imagine.
I predict tons of sellers opting in to the handling guarantee, Ebay losing tons of money paying late delivery claims because a snowflake's package got there a day after the estimated delivery, and the entire program shutting down before it has a chance to get off the ground.
03-22-2017 04:43 PM - edited 03-22-2017 04:44 PM
Exactly, usmc*usnmom!
I wasn't a snowflake before, but I can become one for the free shipping.
03-22-2017 04:55 PM
@usmc*usnmom wrote:Well, according to the blues in the thread, if a seller opts in to the handling guarantee (same day or one day handling), you meet the requirement by uploading and getting a verified scan, then any claim of late by the buyer will be paid for by EBAY.
If you opt for the door-to-door guarantee, the SELLER is on the hook for any shipping refund. This would be mainly for big sellers or sellers who use the faster Fedex and UPS services I would imagine.
I predict tons of sellers opting in to the handling guarantee, Ebay losing tons of money paying late delivery claims because a snowflake's package got there a day after the estimated delivery, and the entire program shutting down before it has a chance to get off the ground.
What is the door to door guarentee? I dont mind the guarenteed shipping as long as ebay is 100% footing the bill for last shipments. Well there still is the issue of returns though. The details said that if the item shows up a day late they automatically get a free return....
03-22-2017 04:58 PM
@usmc*usnmom wrote:I predict tons of sellers opting in to the handling guarantee, Ebay losing tons of money paying late delivery claims because a snowflake's package got there a day after the estimated delivery, and the entire program shutting down before it has a chance to get off the ground.
Good Riddance.
03-22-2017 05:15 PM
A few thoughts....
Why would any seller choose a door to door guarantee IF there is no benefit? It will cost more for a late shipment then offering a handling time guarantee where eBay pays for late deliveries? I have to believe this WILL affect ranking in other searches, they have never divulge what exactly goes into placement. what am I missing? There has to be some advantage to willing pay for late shipments when you could have eBay pay for them.
IF you fail on your guarantee you will become below standard and fall out of the program, what if you opt into handling time guarantee and regularly miss the delivery estimate provided by ebay? It has to affect you in some way, ebay isn't going to keep paying out because your items are late even though they provide the estimated guarantee time.
It will be interesting what delivery estimate eBay assigns an item when they are on the hook, I bet they won't be telling my customers the item will arrive in 3 days in December like they have in the past.
Different times of the year have different delivery times, something that is easily delivered in 2 days in March may take a week in December.
There was never yet an uninteresting life. Such a thing is an impossibility. Inside of the dullest exterior there is a drama, a comedy and a tragedy.
03-22-2017 05:52 PM
Isn't it strange about communication methods chosen by ebay reps? I don't understand why they drop these obvious bombs, let posted responses blow up to 300 then shut down the thread.
Why did I have to read through almost 500 responses to get the same clarification that I and many needed - that could have been answered as soon as those concerns made themselves blatantly apparent from seller posts? They could have answered my questions (and many) with two simple sentences posted right away.
That said, bottom line on what I understand - is that this is a good thing for small sellers, not a bad thing but only in respect to having the split program offered. It would be insane to opt into door to door and the weekly chat responses suggested 3 times this was not geared to anything but the largest sellers here. I get that will reward the mega sellers that compete against each other.
As to the 1st part we small sellers can opt into - IMO you have to look at what happens to you now if you ship on time but thru carrier fault... WE ARE held accountable. If I read correctly, this option to guarantee tracking upload within our stated handling time will be nothing but a plus from what we have now.... Since this option is open to all sellers, not just TRS, and since we can still state 2,3,4 day handling time - and since if it arrives late, the buyer is blocked from leaving neg feedback as to lateness..... what's bad about that?
If I'm not mistaken on my understanding on this, I will opt in for the guarantee on getting that item uploaded within handling time - IF ONLY TO BLOCK those neg feedbacks due to no fault of my own of being able to show up on my feedback. Sounds like if you don't opt in, buyer will still be able to trash your feedback by leaving a late comment.
Opting in, for this part only - ebay makes it right if the seller crabs is a benefit for us, lol another oddidity.... under answers by the blues, not one pointed this out as a seller benefit.....
03-22-2017 06:59 PM
03-22-2017 07:11 PM
Hi Gary, I'm not clear on the answer to your 2nd question either maybe Alan or Heidi can have another go at answering that one for us.
As to the door to door guarantee with the mega shippers - I've had to do some heavy shopping online in the last couple of days (for insurance claim) and noticed that these mega sellers that are in direct competition with each other - they'll drop their identical item 1 penny overnight just to compete with each other. They're running that hot a competition against each other.
IMO, the shippers are most likely to jump when one of these megas yell jump as there are thousands of dollars per month at stake just in the shipping competition. No doubt, they are operating under the same principals ahem, we all are now but even more so. A penny's difference or a few hours faster shipping time for the big boys can be make or break.
03-22-2017 07:19 PM
"Nah, ebay doesn't care about the sellers, one way or another. Sellers are an inconvenience, a necessary evil."
We are just STOCKBOYS to feebay. stocking feebay's shelves with OUR inventory.
Not allowed to make any decisions about shipping or returns. taking 10% off the top without investing even a penny. Always pressing us to lower prices to below our cost. Cus it will sell 12% faster. Which only means we loose 12% faster.
We need a Stockboys Union.
03-22-2017 07:32 PM
I really hate it here now.
I used to love selling here.
With the never ending changes that cause visibility issues, the constant flawed testing,
the slash of discount, and now this.
I already went from selling thousands of dollars a month to nothing, because i hate selling
here. They don't own me, they don't give me medical, they don't give me a paycheck, i give myself one.
Really, it appears this place has gotten so bad that even most buyers hate shopping here.
China better do ebay well, because i see that is all they think they need.