eBay

bill.purvis2012 · ‎02-16-2020

I knew it would happen. Got my first negative feedback. The buyer complained about the product and gave me negative feedback. She never contacted me at all. It was a sale for $6 with free postage. I believe her that it must have been faulty. It was new and I had no way of knowing. So, what I did was immediately contact her. I was nice. I didn't jump down her throat because she hadn't given me a chance to remedy it first.

I apologized, told her my reputation was so important on EBAY and I worked hard to keep my buyers pleased. I refunded her money. Then I sent a Feedback Revision Request asking her to consider revising it. Again stating I was sorry for the issue. SHE REVISED IT!! Changed it to a positive with a comment.

So, if you get a dreaded negative feedback---you might have a chance at a revision if you are sincere in your customer relations.

sd-redneck · ‎02-16-2020

I'm glad that worked out for you! That is the way it is supposed to work. Unfortunately, this has become a way of life for some buyers. Give the negative, and sit back and wait for the seller to come groveling. Now the seller becomes the buyer. Dollar for dollar, feedback revision is one of the biggest selling items on eBay.

true-blue1 · ‎02-18-2020

I sold an item recently to a new ebay buyer.(Not in this acount). My discriptions are very detailed so are the pictures of the item. In the condition part of the listing I had put in lid has missing plastic and in bold letters again in the discription. Buyer leaves bad feedback stating she received her item the lid was damaged and it was not in the discription.We never had any problems with new buyers and have sold many items to a new ebay buyers. She never contacted us either. I just called ebay they checked the listing and stated they will remove the negative feedback. I think many buyers really just look at the main picture and click buy and not read anything. It makes me think now maybe I need to change my settings.

haunters_nation · ‎02-18-2020

Wow, that's lucky. I had 2 neutrals (not a huge deal, just annoying), and the buyers never contacted me before leaving the feedback, or after I requested a revision. One person didn't read the description, the other recieved a broken item. I offer free returns/replacement.

the*dog*ate*my*tablecloth · ‎02-18-2020

You should not be sending a revision request until you have solved the problem. There’s no reason for a buyer to revise something you haven’t resolved and you get a limited number of requests.

bigdeals.etc · ‎02-18-2020

@the*dog*ate*my*tablecloth wrote:
You should not be sending a revision request until you have solved the problem. There’s no reason for a buyer to revise something you haven’t resolved and you get a limited number of requests.

While I agree with you here, as well as ebay saying to not send a revision request until you confirm it with a buyer because of the time limit on the revision... on rare occasion I've sent revision requests to problematic/angry buyers after solving their issues. I didn't notify those buyers. Usually it's for a buyer whose had a significant amount of time to cool off. Or on a negative that is nearing the expiration date to be edited or revised (30 days).

I only did that because I had a slew of available requests for me to send out. Too many that even need, since I normally never use them. Might as well put them to some sort of use. I think about 1-2 of them actually revised the feedback. So I consider that a win. Worst case scenario is that the buyer ignores it or gets upset at my request. Both of which will be the same result as if I never sent the requests in the first place because they are already on my BBL. There's no penalty when a buyer refuses your revision request.

2015mhfashions · ‎02-19-2020

Your revision only cost you $6, would you be so willing to pay $100 in the same situation for good feedback ?

Return for full refund every time, that's still customer service.

If you had no way of knowing then you cannot be held at fault, accepting a return issuing a label for a full refund is the correct thing to do.

While in theory the outcome looks good for both of you, if it's a higher dollar value it would only look good for one person ( i think we all know who that would be).

This also encourages certain types to simply complain about non existent issues for further discounts.

Your call but my reply is always the same, Return for full refund.