I've come across this problem a handful of times over the years of selling here. A buyer purchases several items, combines shipping, receives items, returns multiple items. Ebay requires separate labels to be purchased as their system doesn't recognize combined returns even though they received the items through combined shipping. I offer free returns. I will email the buyer and ask them to only use one label. Usually it isn't a problem. Until today, a customer ignored my message and used multiple labels to sent back each item individually costing me triple in shipping charges now. I contact eBay and they say there is nothing they can do, not even a one off credit for me. My only recourse is to "work it out with the buyer". Really eBay! It's your system that has created this. If an order is combined and shipped out why can't you combine a return? Why make the seller take the brunt of this? So now my only option is to deduct the extra return label used out of their refund which will leave me open for a negative. I honestly am exhausted from this stuff. As if dealing with returns isn't bad enough, the very least eBay could do it make it easier and smoother.
