@lintbrush* wrote:I can't find the verbiage on eBay, but here it is on PayPal
https://www.paypal.com/us/webapps/mpp/security/seller-protection
Proof of Delivery is online documentation from a shipping company that includes all of the following:
- The item’s status as delivered.
- The date the item was delivered.
- The recipient's address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.
- Signature Confirmation, if the full amount of the payment (including shipping and taxes) is $750 USD or more. This is documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.
That is going to be a problem then. As I stated earlier "How do you purchase the real "Signature Confirmation" using eBay Label. Because anytime I have purchased USPS Insurance with an amount greater than $500.01 it always converts the Signature Confirmation from the cost of $2.45 into FREE, even if I check the Signature Confirmation box?"
Here is a 2 screenshots of the eBay Label page for the postage that I purchased that was insured for $765.00 and I checked the "Signature Confirmation" box so that I would be covered. But due to the insured value eBay's label page converted the "Signature Confirmation" service from $2.45 to FREE.
The 1st screenshot shows: "Signature Confirmation" box is checked, prior to adding the $765.00 of insurance. The charge for "Signature Confirmation" is $2.45.
The 2nd screenshot shows: "Signature Confirmation" box is checked, but now the $765.00 of insurance has been added. The charge for "Signature Confirmation" has been convereted to FREE even though the box for "Signature Confirmation" with a stated charge of $2.45 is still checked.
At this point the only signature of the buyer that I can receive is the one that the USPS provides to me via email in the form of a PDF when I use the "Proof Of Delivery" tab on the USPS Tracking web page.
I am now wondering if eBay even has a clue that this is happening when a seller uses the eBay Label portal to purchase postage, insurance, and signature confirmation.
Furthermore, the buyer's actual signature is no longer shown with Signature Confirmation service on the USPS Tracking page. What is now displayed is the information that states: "Signed For By: Joe Blow", but not Joe Blow's actual signature.
I was looking at the USPS Tracking page for a package that I shipped back in December. The sale was for $150.00, and since it was shipped via USPS Priority Mail that included $100.00 in coverage I did not purchase any additional insurance. But the buyer was brand new and had just joined eBay that day, and the buyer's shipping address was to an apartment complex. Because of these 2 factores I did purchase "Signature Confimation" service just to cover myself. The buyer did sign for the package but their signature was not available or viewable online., just the information "Signed For By: Joe Blow". In order to see the buyers actual signature I had to request it via the "Proof Of Delivery" tab.
So is eBay or Pay Pal not going to rule in my favor if the buyer's actual signature in no longer viewable online via the USPS?
@a_c_green wrote:
d-k_treasures wrote:
I wouldn't want to put it to the test. But by your screenshot above, it seems there isn't a choice anymore.It appears that they've put a kind of belt-and-suspenders fix in place for a weird overlap that's been in effect at USPS for some time.
In the past, if you insured a package above a certain amount (previously $200, now $500), the USPS would require the carrier to collect a signature at delivery time, but that was for their own protection (i.e. against insurance claims for non-delivery), and the signature itself was not visible on-line. If the sender paid extra to get Signature Confirmation, then that signature was visible on-line, and SC was required (back then) for sales of $250 or more (now $750).
This led to some weird moments, some of which I witnessed myself at my own PO, where a sender was requesting SC, but the clerk was insisting that it wasn't needed because the insurance would trigger a signature request anyway. Unfortunately the signature that would be collected due to the insurance was not visible as proof of the delivery itself.
So it sounds like eBay is now mashing the two extras together by generating a Signature Confirmation label at no extra charge if you are buying insurance as well. In looking at what was shown in the screenshot, does the "Free" Signature Confirmation go away if the insurance amount is either lowered below $500 or turned off altogether?
Yes Signature Confirmation cost $2.45 at the insured values of $0.01 - $500.00
Signature Confirmation only converts to FREE at the insured value of $500.01 or higher.
@lintbrush* wrote:
Before USPS upped their insurance signature requirement to $500, it was $200 when they'd obtain a signature. That method was unacceptable proof as it wasn't online viewable, but could be obtained like your example shows - and SigCon was still available on top.
Looking at your tracking info on the $500+ shipment.... I don't see where it says "This item was signed for by xxx" like it does on your other example (for the new buyer in an apartment bldg)
This is truly odd and seems to be a change on the USPS site too once you pick over $500 of insurance. The SigCon option disappears.
Its in screen shot #3 here it is called "Signature Searvice" but no online viewable signature
I think what the issue is is that eBay is representing 2 different types of "Signature Confirmation" but using the same radio button/check box for both of them. Because once a seller purchases USPS insurance of $500.01 or greater, then the REAL SIGNATURE CONFIRMATION that eBay & Pay Pal requires sellers to have (viewable online) to protect them from INR cases, is shown but in actuality the REAL SIGNATURE CONFIRMATION is not being applied to that postage purchase.
Unfortunately I have used a couple of screen shot examples in this conversation, so it might be a bit confusing at this point. So for the sake of clarity I will repopst the screen shots IN ORDER.
The 1st screenshot shows:
"Signature Confirmation" box is checked, prior to adding the $765.00 of insurance. The charge for "Signature Confirmation" is $2.45.
The 2nd screenshot shows:
"Signature Confirmation" box is checked, but now the $765.00 of insurance has been added. The charge for "Signature Confirmation" has been convereted to FREE even though the box for "Signature Confirmation" with a stated charge of $2.45 is still checked.
At this point the only signature of the buyer that I can receive is the one that the USPS provides to me via email in the form of a PDF when I use the "Proof Of Delivery" tab on the USPS Tracking web page.
The 3rd screenshot shows:
USPS Tracking information page after the package was delivered earlier today. Note that it states "Signature Searvice" but no online viewable signature.
The 4th & 5th screenshot shows:
In order to obtain the buyer's signature I had to use the "Proof Of Delivery" tab. I entered my first and last name as well as my email address. The buyers signature was then sent to me via email in less than 3 minutes. A PDF is located at the bottom of the email. Here are 2 screenshots with the buyers identity blurred out to maintain their privacy.
Here goes. I will try not to bobble it. 
The 1st screenshot shows:
"Signature Confirmation" box is checked, prior to adding the $765.00 of insurance. The charge for "Signature Confirmation" is $2.45.
The 2nd screenshot shows:
"Signature Confirmation" box is checked, but now the $765.00 of insurance has been added. The charge for "Signature Confirmation" has been convereted to FREE even though the box for "Signature Confirmation" with a stated charge of $2.45 is still checked.
At this point the only signature of the buyer that I can receive is the one that the USPS provides to me via email in the form of a PDF when I use the "Proof Of Delivery" tab on the USPS Tracking web page.
The 3rd screenshot shows:
USPS Tracking information page after the package was delivered earlier today. Note that it states "Signature Searvice" but no online viewable signature.
The 4th & 5th screenshot shows:
In order to obtain the buyer's signature I had to use the "Proof Of Delivery" tab. I entered my first and last name as well as my email address. The buyers signature was then sent to me via email in less than 3 minutes. A PDF is located at the bottom of the email. Here are 2 screenshots with the buyers identity blurred out to maintain their privacy.
The Signature Confirmation that I am given at the time that I purchase USPS postage and USPS insurance for a value greater than $500.01 using eBay labels is not the correct type of Signature Confirmation (viewable online). Aparently this is a problem according to my fellow sellers here in this conversation, since a viewable Signature is required by both eBay & Pay Pal to protect a seller from an INR case .
So how do sellers purchase the REAL REAL Signature Confirmation using eBay labels and not just the "Signature Searvice" which has no online viewable signature?
Will the USPS "Proof Of Delivery" PDF protect sellers against an INR case?
