Money Back Guarantee and Local Pickup

[couldabeenworse]

Rather than further hijack another thread, this is what the MBG policy currently says about local pickup.   This is a recent change (I think), and contradicts common board posts that "local pickup is not covered by the MBG".  My advice remains that smart buyers either pay cash after inspection or fund online payment with credit card, rather than rely on eBay.  Smart sellers will either attempt to require cash after inspection or at least know they are at risk of reversal by eBay, PayPal, or credit card.

Covered

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

• An item isn't received or it isn't as described in the listing
• A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines
• The buyer made the purchase on eBay.com via checkout or an eBay invoice with one of the following payment methods:
  • PayPal
  • PayPal Credit
  • Credit card or debit card
  • eBay gift cards, eBay bucks and eBay vouchers
• The item was paid for in a single payment
• If the listing was a live auction by an auction house seller and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment. (Items sold through Sotheby's are excluded.)
• Items collected in person are covered, provided all other requirements are met

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)

[newview]

I will no longer be accomodating a buyer's request for a Local Pickup due to eBay's policy of sellers NOT being able to require Cash On Delivery (pickup).

[sam9876]

"smart sellers"

I love that.

[couldabeenworse]

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@sam9876wrote:

"smart sellers"

I love that.

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They are easily identified by the fact that they "don't buy insurance".  

[pjcdn2005]

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@newviewwrote:

I will no longer be accomodating a buyer's request for a Local Pickup due to eBay's policy of sellers NOT being able to require Cash On Delivery (pickup).

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I've never offered local pick up and am not that familiar with it so are you saying that something has just changed or could sellers never require cash for local pickup? I have never been sure exactly how that worked.

[couldabeenworse]

I've never offered local pick up and am not that familiar with it so are you saying that something has just changed or could sellers never require cash for local pickup? I have never been sure exactly how that worked.

That part of the policies remains as murky as ever.  Sellers are required to offer an electronic payment (paypal, credit card) for most local pickups and are required to accept it if paid that way.  But the are allowed to kinda, sorta, maybe imply that they will only accept cash by including a statement "Contact me for payment methods to pay on pickup."

What has changed is the wording in the Money Back Guarantee for buyers.  Previously, "items collected by the buyer" were not covered at all, now they are specifically covered for both INR and SNAD, which some sellers have always had concerns about.   Since there is no tracking, how does a seller prove the buyer picked up that Ming vase?

[ittybitnot]

There was a thread recently where a blue stated that a seller cannot require ONLY cash on pick up, that 'one must offer and online payment method.'   Taken further, one can infer, that a seller that does not accept the Pal and is paid that way gets their due punnishmen as an "out of stock defect" for refunding such PayPal payment.  

[dont-all-lives-matter]

Thank you couldabeenworse  -- you found the CORRECT answer and gave excellent wise council !!!!  I just got off the phone with DAN @ EMBG Resolution supervisor and he said EXACTLY the same thing..  I am covered for MY local pickup item.  Unfortunately, many people will not be due to their indolence.  You must use GOOD sense(formerly COMMON) to discern the truth -- MANY, many  CSR's at eBay are giving out the WRONG ANSWER every minute.  How did you do it without spewing any ridiculous opinions, quoting stuff your brother-in-law's cat said or making ludicrous statements and/or ultimatums nonsense??  THANK YOU again for posting FACTS and not "what should be" or just plain rubbish ...   I've stopped asking "How dumb can you get?" because people seem to be taking it as a challenge!

[threshold.sales.group]

Fwiw,  in the event of an MBG claim, how would return shipping be arranged and tracked since a local pick up listing has no designated carrier & etc.?  What would happen if the item involved has been transported by the buyer away from the seller's local area?