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Missing Store Categories - Known issue?

I went to edit some items in a store category and several of my categories are missing.  I went into my store - the categories are there with 300+ items, rebooted computer, tried another browser, checked some items in that category and they are listed in that store category.  Finally called ebay; after 10+ minutes on hold and talking to several people they now have said that it's a "known issue" but nothing is on the tech page.  Anyone else missing store categories all the sudden?  Strange because it was 4 categories I was just working in today....

Message 1 of 7
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6 REPLIES 6

Re: Missing Store Categories - Known issue?

This is the  first i'm hearing of it.

My categories are working fine.

One In A Million You - Larry Graham
Message 2 of 7
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Re: Missing Store Categories - Known issue?

Wow, you have a lot of store categories. Which 4 are missing from your view?

Message 3 of 7
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Re: Missing Store Categories - Known issue?

all of my categories are there except for the 2 that have sub categories. they are no long in the list.

I have messaged ebay and waiting to hear back. 

Message 4 of 7
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Re: Missing Store Categories - Known issue?

I sell clothes and they are set up by type:  Shirts, Pants, Jeans, Jackets, etc.  So I have a lot.  Anyway, I am looking at other posts and seems it is an issue.  Fingers crossed they can get it fixed. 

Message 5 of 7
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Re: Missing Store Categories - Known issue?

Others have now reported it.  I can see the categories in my store but when I go to bulk edit each category, some of them aren't there.

 

Message 6 of 7
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Re: Missing Store Categories - Known issue?

Others are reporting this. See this thread where I tagged eBay reps for assistance - hopefully they'll come back with a response before end of day. If not, we may have to wait until Monday for a reply.

 

In the meantime I encourage you to report the issue to customer service, or use the comments link on your active listings page to report the error that way.

 

https://community.ebay.com/t5/Selling/Listing-Page-gt-Search-Store-Sub-Categories/m-p/34714133#M2467...

Message 7 of 7
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