Messages won't send.

[chuckpetersondesigns]

I sent 2 messages in response to a customer's question. It will not allow me to send another with more information. Is that normal?

[simply-the-best-for-you]

Can you post your error message?  Sometimes we are limited in the info we can enter into a message (such as sharing personal info).  As for the quantity of messages, there is a limit, IDK what it is, but it's relatively high, certainly not 2.   

However, you are the 3rd post I've seen of this nature in the last few days.  I suspect something may be up bug-wise with that.  It'd be great if someone would post a screen shot. 

[chuckpetersondesigns]

I don't get any error message. When I click send, the message simply disappears with no evidence that it existed.

[simply-the-best-for-you]

 Just to be clear, you're saying that a potential buyer sent you an ASQ & you responded, then did you respond again to the original message?  Or did they reply & you sent a response to the reply?   I want to try & see if I can recreate it with you once I know the exact chain of events. 

[chuckpetersondesigns]

I replied to the customer's message. They did not reply to my reply. I tried to message again to clarify with more info and it wouldn't send. This also happened a week or so ago.

[chuckpetersondesigns]

Also, my first reply didn't go through. I noticed it later and resent . I went through. Then another I sent went, but not any more.

Thank you for checking on this.

[inhawaii]

This may sound obvious, but did you confirm in the "sent"  folder that the messages aren't going out?

[simply-the-best-for-you]

Ok, I will send you a message on an item.  Then I will try to send another one & see what happens.  

[simply-the-best-for-you]

Check your messages, but it seemed to work fine for me.  

You can also try to recreate by sending me an ASQ on one of my items & I will reply & then reply to the original a second time with more info.  

[simply-the-best-for-you]

@chuckpetersondesigns   We've tested it a few different ways & all seems to be working.  Maybe it was a glitch that's been fixed or not.  I do believe you that it happened, as I saw several other threads with the same type of issue.  If it occurs again, I would reccomend posting on the Tech Issues board here: 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db

It is monitored by eBay staff.  Like everything though, the more backup you have the better, so if you do wind up posting it, I would find the other threads & post links to those as well & also ask those people to post on your Tech Issues report.    If they see an issue with several me-toos, it's more likely to not be user error.