Listings Disappearing

[butcherbetter]

 Is anyone having listings just vanish? Been selling on eBay for many years and just noticed this morning that several (at least 10-15) are just gone. Is anyone else experiencing this?

Thanks

[hennofthewoods]

Yes I have and I mentioned this to a friend yesterday who also sells and she is experiencing the same thing.

[evry1nositswindy]

Funny you posted this.  I was going though my shelves, checking to make sure everything was labeled properly and noticed several items I know were listed now are not listed.

[coolections]

Nope, years of selling and have never had one disappear.

[ebooksdiva]

I notice the number of my items listed don't jive with the number I know I have. But when I go back to check again after a few minutes or so, the number of items is correct.

This is just a guess... It could be that when your items are renewing (Good til Cancelled listings) they drop off until they are repopulated into the site. 

[jbsound8o2e]

There is definitely something whacky going on. I am looking for an item in my seller hub under active listings and it says it isn't available, and when I go out to my eBay store it also says it isn't available. However, when I search eBay I find it with no problem. Additionally, my manage active listings page on the seller's hub says I have 688 listings, while my eBay store says I only have 584. I don't know exactly how many I really have, but I am sure it is north of 700.

I contacted eBay customer service and received a response of it isn't a sitewide issue, but they 'would look into it'. I will update here if I here anything, although they already told me they won't contact me with a solution. Needless to say I am not holding my breath.

[chapeau-noir]

Yes, and it's nothing new.  Every season change I go through inventory and Lo!  at least five listings missing, and these are not old listings - I don't leave anything listed for more than three cycles.  I've had stuff missing after 30 days.  I consider it 'free inventory, find the original images and just relist.

My theory is that it's caused by database events where there some kind of interruption to indexing.  The same thing that causes the occasional 'ghost' listing.

[jbbowers12012]

Have also had listings vanish but not often at all & none recently..........(J.B.)

[inhawaii]

"Vanished" if you're trying to view the listing itself -or- "Vanished" all together, even from your seller hub?

[chapeau-noir]

@inhawaii  Mine are gone completely, as if they've never existed.

I did a bit of sleuthing about this on a couple of missing listings.  First thing I checked was existence on the site as well as my seller hub (btw, ghost listings will show up on the site and NOT show up in the seller hub...until they've sold (again)).  Then I went back into my records to locate when the item was first listed and traced it through subsequent relists - it would disappear from my invoices as well.  I also tried a general Google (Bing or whatever) search to try to pick up the listing on replicate sites like Pic-Click - one I found (old, outdated version) one I did not.

Its been a while since I've done this and the invoices have changed a bit, but I still don't find the item on site when it's gone from my seller hub.

[inhawaii]

Very interesting.

You know people like me who never experience that kind of stuff think you guys are crazy!  LOL

But I guess if there are enough people reporting it, it must be true.

How come I never get to experience any of the "fun" stuff?   😉

[iamalwaysright]

Yes I had one vanish a few days ago. I do hundreds of listings and typically know the active listings count at all times. I would often see it drop by one or two usually because of a GTC ending and relisting itself at the moment. I verify this by going to my active listings and sort by "time left". I am always able to find the missing listing that just got listed in there with like 29 days 23 hrs 59 minutes left. I wait a few minutes and see the listing repopulates into the Seller Hub total and everything goes back to normal.

But in really rare moments, like a few days ago, one just disappears and is nowhere to be found. Nothing is shown in my "ended" listings section, nor did I get any notice of a possible violation and ebay listing removal. It's like the listing never existed. Too bad I'm unable to find out which listing it is by elimination. If I can do that, I'd like to see if the URL to that listing is even still valid.

[inhawaii]

Now you guys got me worried.

How would I know if a listing has vanished?

I can't go by memory.  I don't even remember what I had for dinner last night.

I have 250 listings. I know most of you have a lot more.

[wastingtime101]

This will not apply to everyone, but may apply to some posters experiencing vanishing listings:

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656

remove a listing for one of the following reasons:

• It's been active on the site for a year or more without any sales

Typically eBay doesn't notify you when they remove stale listings. On the site for a year or more without any sales, but usually only if the seller has ignored those listings - didn't make any changes to the listing in all that time.

[jbsound8o2e]

Mine are still for sale on the eBay site I believe because they are showing up on eBay searches, but they are not in my listings on seller's hub and don't show in my eBay store.

I sell sterling flatware and just bought some more inventory of a pattern I already have for sale, so I will just update the number of pieces for sale on an existing listing instead of creating a new listing. I couldn't find it in either my store or my active listings. I thought I was losing my mind, but then did an eBay site search and there they were.