Listing Removed again

[greatdealzgirl]

I have a listing for a face Serum and hand cream duo that was removed because it says it's a prescription drug. It is not. I appealed the decision and provided a photo of the ingredients showing there is no prescription ingredients in it. The appeal was approved and the listing was back up. A week later, it gets removed again for the same thing and now I can't appeal it.

I don't understand how they agreed that it should not be removed but then remove it again for the same thing. Is there anything I can do since this was already resolved and they could clearly see it should never have been removed?

I also had 2 other beauty products removed that do not have any prescription ingredients in them that I appealed, also sent the ingredients, that they denied. It's ridiculous. How can I sell anything if they keep removing my listings for breaking a policy I did not break! 

[mam98031 · Accepted solution]

Sounds like they didn't update the system correctly.  You will need to contact Ebay again regarding this.  If you still have specific contact info for whomever you spoke with before, contact them.  If not, below are your options.

**************************************************

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home