03-18-2020 09:35 PM
I sold a second hand chromebook at a very discounted price on ebay.
On checking with Royal Mail, insurance claims for unsigned for items is not being considered at the moment due to Corona Virus issues. As it was a relatively expensive item (I usually sell £4 earrings) I cancelled the sale and issued a refund through ebay.
The buyer is going off their head, insisting I have not issued any refund. They have called me a "thief" in my feedback and have sent dozens of nasty messages which have nothing to do with his refund.
He's also filed complaints with paypal, which will only mean their processing of his refund will be slowed down. And has sent supposed email text from both ebay and paypal saying they will close my account. (all this within just 6 hours of initiating the refund?!?)
Clearly I'm not a thief and he is just messaging to harass me. this is a criminal offence - how can ebay allow this to continue?
Can I sue for libel - it's not just his "opinion" he is clearly making knowing false derogatory claims. Are ebay, just a guilty by allowing him to do this?
03-19-2020 05:33 AM
03-19-2020 05:43 AM - edited 03-19-2020 05:44 AM
@emilys-handmade-earrings wrote:
Can I sue for libel - it's not just his "opinion" he is clearly making knowing false derogatory claims. Are ebay, just a guilty by allowing him to do this?
(This is a USA board) In America, you can try to sue anyone ... even for libel. But, in your case I think it would be a waste of time, and the courts would belittle you for the attempt.
That said, you cancelled a sale of a £45 item because you feared losing an insurance claim (which is rare)? I don't know how UK mail works, but I'm pretty sure that the signature requirement for eBay UK is £750, and your item sold for a tenth of that ... there is no need at all to require a signature on such a low-cost item.
Anyway, the buyer has every reason to be upset ... you should not have cancelled that sale.
03-20-2020 12:43 AM
Some buyers don't realize that when they use a credit card to pay for an item that it can take days before they see the credit. Buyers cannot harrass others and he needs to be reported. Those emails stating that eBay and PayPal would close your account are fake. Put him on your blocked bidder list. Call eBay when phone support is back and see if they will remove the feedback. However you will get a defect for canceling the sale. I wouldn't sell the chromebook her as these are the types of items scammers go after.
03-20-2020 01:37 AM
LOL, you are a mind reader?
1. You cancelled a legit sale based on rules you made up after the fact.
2. Depending on how he paid, there could be a time lag for a complete refund.
3. You have a disappointed and fearful, untrusting customer - sometimes upset people lash out. That doesn’t equal libel. 🙄 He’s legally allowed an opinion.
4. You brought it on yourself.
03-20-2020 04:23 AM
03-20-2020 05:29 AM - edited 03-20-2020 05:30 AM
@emilys-handmade-earrings wrote:I cancelled the sale and issued a refund through ebay.
{snip}
how can ebay allow this to continue?
Probably for the same reason that they continue to allow non-performing sellers to cancel transactions for no good reason.
03-20-2020 05:41 AM
Emily, I would take a deep breath and take a step back to look at this logically. You both have over-reacted to this situation. In these uncertain times, it behooves us all to keep our heads. There are way more important things happening.
That being said, it was your decision that initiated the problem, but that doesn't excuse the buyer. You each are responsible for your own actions. (Not eBay, not PayPal. They did nothing inappropriate here.) Ebay doesn't have control over a buyer's behavior; that is on him alone.
The time for assessing one's risk tolerance is prior to listing. Not after the fact when it is time to ship the item. You failed to meet your contractual obligation to the buyer, and the negative feedback is the consequence of the decision to cancel the transaction. A refund doesn't erase the failure to fulfill the contract. So it is understandable for a buyer to be upset when his good faith effort (the payment) is rebuffed. However, it sounds like the buyer completely lost his head.
If he has threatened you with bodily harm, that is a criminal offense. If he has, then you should report him both to eBay and the local police. If he has not, then I would drop the matter, cease answering any messages if you haven't already. Add him to your blocked buyer list.
As for suing him for libel, that is for a legal expert, not the community forums. I would point out that you have also denigrated him in print as well, threatening him with the police and labeling him as "unhinged." Under the circumstances, where both parties are guilty of some poor judgement, the better person should walk away.
03-20-2020 07:34 AM
You jumped the gun in cancelling the sale. The buyer responded poorly, probably because they were disappointed. Refunds do take a few days to process. You can ask eBay to remove the feedback, but they may not as they may consider that it is his opinion of the transaction.
When you get bad feedback, it is best to respond professionally. I know it can be upsetting, but going back and forth with a buyer is not necessary.
03-20-2020 07:49 AM
when you get a negative it's like a slap in the face.
your buyer is like most buyers on here---very entitled and immature.
the field runs totally in their direction.
their feedback can ruin you as a seller but they have no consequences at all for their behavior.
The buyer is disappointed? get over it to all the pamperers on here.
03-20-2020 08:04 AM
Your audience for a follow up feedback is future buyers. Your follow up will not give them the sense that you’re a calm professional when things go wrong. I think that follow up will hurt your business more than the negative feedback.
03-20-2020 08:06 AM
Oh and if the UK is like the US, sellers have a limited number of feedback revision requests they can send to the buyer once the problem is resolved. I don’t think that’s likely now that you’ve called him unhinged.